Coordinator of Interpreting Services

Classification: Full-time

FLSA: Non-exempt

Reports to: Interpreting Services Manager

Location: Remote - with option to work on-site in Rochester, NY

Pay Range: $21-$24 per hour

POSITION SUMMARY:

Under the management of the Interpreting Services Manager, the Coordinator of Interpreting Services is responsible for the scheduling of interpreting services to foster long-term connections with our staff, contractors, customers, and community partners.

The Coordinator of Interpreting Services must be highly accurate, flexible, detail oriented, and have the proven ability to oversee confidential information appropriately. Strong organizational, interpersonal, and outstanding customer service skills required. The ability to communicate effectively and collaborate with team members, external customers, and leadership across a multi-state organization is also required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Consistently provide outstanding customer service to both internal and external customers
• Manage phone calls, e-mails, and text messages to ensure quality services are delivered in a consistent and competent manner
• Excellent communication and active listening skills with the ability to assess provided information and assign the most qualified interpreter for each request
• Excellent organizational, time management and planning skills
• Ability to multitask and prioritize work
• Demonstrated ability in working with the diversity of others’ styles and in multiple groups
• Establishing and fostering positive working relationships with requestors, consumers, and interpreters
• Working knowledge of or willingness to learn, the Americans with Disabilities Act and how it pertains to the Deaf community
• Willingness to attend conferences and/or participate in workshops as requested, to stay current on best practices related to our industry
• Work efficiently with minimal supervision
• Contribute to a supportive work environment representing Interpretek core values in all interactions
• Comply with policies and procedures as outlined by Interpretek
• Must possess the integrity to maintain confidential information within the highest standards

REQUIRED EDUCATION, EXPERIENCE, TECHNOLOGY APPLICATIONS, AND SKILLS:

• Associate degree or 3 years of administrative, customer success or project management experience in a professional setting
• A minimum of 3-5 years of proficiency in computer and technology skills, including Microsoft Office Suite products strongly preferred
• Familiarity and/or experience with learning business software tools
• Efficient with data entry to accurately utilize company database
• Excellent written and verbal communication skills; via email, chat, and phone, ensuring all tasks are accurate and delivered professionally with high quality in a timely manner

Interpretek provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Interpretek complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.