Product Operations Support Specialist - EdTech (ZR_18184_JOB)

This is a remote position.

Job Highlights:

Contract: Independent Contractor

Work Schedule: Monday to Friday
9am - 6pm AEDT
40 hours per week

Client Timezone: AEST (Australian Eastern Standard Time)

Client Overview

Join a cutting-edge EdTech company revolutionizing video-based learning for schools and universities. This innovative platform is transforming education by providing engaging, interactive content to students and educators alike. With a commitment to continuous improvement and user-centric design, our client is at the forefront of educational technology, making a real impact on how knowledge is shared and absorbed in academic settings.

Job Description

As a Product Operations Support Specialist, you’ll play a crucial role in the evolution of a leading educational video platform. You’ll be the bridge between technical development and user experience, translating complex updates into clear, actionable information for educators and students. Your work will directly impact the learning experience of thousands, as you manage product releases, analyze user feedback, and contribute to the platform’s ongoing enhancement. This position offers a unique blend of technical understanding, communication skills, and educational impact, making it ideal for those passionate about EdTech and continuous learning.

Responsibilities

• Craft engaging, non-technical product release notes every 4 weeks, distilling developer insights into user-friendly updates
  
• Optimize and manage product release workflows using Jira, ensuring smooth and efficient update cycles
  
• Analyze and prioritize customer feature requests, playing a key role in shaping the platform’s future developments
  
• Generate insightful post-release reports, helping to measure impact and guide future improvements
  
• Provide versatile support for various project work, contributing to the platform’s overall growth and success
  
• Collaborate closely with the product operations manager to streamline release processes and enhance product quality
  

Requirements

• Proficiency in Jira or similar project management tools, with a knack for optimizing workflows
  
• Exceptional written communication skills, able to transform technical jargon into clear, engaging content
  
• Sharp analytical mind capable of distilling complex user feedback into actionable insights
  
• Basic data analysis skills for creating impactful reports and deriving meaningful conclusions
  
• Strong organizational abilities and time management skills to juggle multiple priorities effectively
  
• Familiarity with software development processes is a plus, but not required
  
• Passion for education and technology, with a drive to make a difference in how people learn and teach
  

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job