Service Desk Specialist - Tietoevry Tech Services (m/f/d)

You may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile.

Leave your mark on the world and start shaping the future with us! You can make a real impact on society - we develop life-facilitating applications from e-health services to government. Do you know that we are involved in developing Vaasa into the first carbon-neutral city?

You will come to a community where people are respected and valued. Ask anyone, the best thing is we have our knowledgeable colleagues and top teams. Come as you are and do your work the way you want. For us, diversity and inclusion are the cornerstones of an inspiring workplace, and through diversity we foster innovation.

Opportunity to grow and learn. We never stop learning because you have the best tools and environment to develop yourself. Whether it’s learning IT technologies or developing business skills, we’ll get the support you need! For us, learning is a way of life.

The spirit of a start-up company combined with the benefits of a large company - you can experience the best of both. We offer a competitive salary level and an excellent work-life balance. We provide you with the tools you need to organize your work and, most importantly, your life just the way that works best for you.

As part of our Service Desk team

• You will receive and solve IT problems of corporate customers on daily basis in mainly Swedish but also in Finnish and English - therefore excellent Swedish and Finnish skills are a strong benefit + you are able to work and communicate in English as well
• You will get a knowledgeable and encouraging work community as part of a well-known international organization
• You will have the opportunity to grow and develop as an IT professional
• You get to solve challenging, interesting, and varied problems
• You will have access to all the necessary tools such as a phone, laptop and any other remote communication tool

Typical problem situations are related to e.g. workstations, servers, printers, networks, mobile devices, and various software. If necessary, support requests are escalated to a second-level team of experts or local support, but typical problem situations are resolved during the first contact.

We expect from You

• Appropriate IT education or final studies (eg datanomi, IT tradenomi)
• Strong knowledge of Windows workstation environments
• Good management of the Microsoft Office product family
• Experience in AD user management
• Show initiative, responsibility and diligence
• Versatile problem-solving capabilities and a customer-oriented approach
• Fluent oral and written proficiency in Finnish, Swedish and English
• ServiceNow expertise is considered an advantage
• Genuine interest in customer service work on IT problem situations
• You are a skilled problem solver and enjoy yourself from time to time even in a hectic work environment

Does this sound interesting? In that case, we look forward to your application as soon as possible. We will evaluate applications continuously. For more information about the position reach out to Mika Skoglund or Robert Martola (mika.skoglund@tietoevry.com robert.martola@tietoevry.com)

Please note that we do not accept applications sent via e-mail. We will not reply to recruitment agencies etc.

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)