Customer Success and Strategy Specialist, Adobe Express & Adobe Firefly

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

The Opportunity 

This is an exciting opportunity to join the Customer Strategy & Success team as a Strategic Product Specialist, focusing on driving adoption of Adobe Express and Firefly for Adobe’s Enterprise customers. 

Adobe Express represents a new generation of Adobe innovation, empowering everyday communicators to build impactful content. It's a cloud-based web and mobile solution used across businesses, marketing teams, non-profits, schools, and office professionals. Learn more at https://express.adobe.com. 

Adobe Firefly empowers creative teams to demonstrate the power of Generative AI to automate repetitive tasks, accelerate video production, and supercharge their creative workflows. Learn more at https://firefly.adobe.com/  

In this role, you will be directly engaged with leadership at some of the world's most well-known companies, helping unlock value and fostering adoption of Adobe Express and Firefly throughout the organization. 

What You'll Do 

• Collaborate with Enterprise customers to understand their visual communication and content creation needs. 
• Find opportunities for Adobe Express and Firefly to streamline workflows, enhance creativity, and improve productivity. 
• Demonstrate the specific value proposition of each solution, showcasing how they integrate seamlessly with the Adobe ecosystem including Creative Cloud, Stock, Fonts, and Libraries. 
• Develop and deliver compelling product demos that resonate with customer needs, moving beyond features to showcase real-world impact. 
• Partner with Customer Success Managers and other specialists to develop targeted adoption strategies and drive active user engagement within customer organizations. 
• Collaborate with product and GTM teams, providing actionable insights from customer engagements to inform product roadmaps and go-to-market strategies. 

What You Need to Succeed 

• 10+ years of experience in a customer-facing role, ideally within the design/creative industry. 
• Proven track record of successfully implementing visual communication solutions for Enterprise brands. 
• Deep understanding of the challenges and opportunities faced by enterprise visual communicators. 
• A blend of customer success, business development, product evangelism, marketing, and design consulting skills. 
• Exceptional presentation and storytelling skills, capable of translating technical jargon into clear, compelling narratives. 
• Proficiency in synthesizing complex business requirements into accessible and effective solutions using Adobe Express and Firefly. 
• Strong relationship-building abilities, adept at securing consensus and fostering trust with both customers and internal partners. 

This is a unique opportunity to work with the world's leading brands, driving adoption of cutting-edge solutions that transform how they create content. Join us and make a lasting impact! 

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $116,700 -- $217,500 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.