Principal Product Management, Data Integration & Platforms

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is a leader in the customer experience (CX) industry, providing innovative solutions that empower organizations to deliver seamless, personalized interactions. Our event data platform is at the core of enabling real-time, AI-driven orchestration and insights, transforming how businesses engage with their customers. With an integrated data lakehouse and customer profile function, our platform unifies diverse data sources to support analytics, insights, and real-time decision-making, driving smarter business outcomes and proactive engagement strategies. 

The Role 

We are seeking a Principal Product Manager to lead the vision, strategy, and execution for building a robust data ingestion and pipeline infrastructure within Genesys Cloud. This role will focus on integrating diverse third-party data sources—such as CRM, CDP —into our data lakehouse. 

Your mission is to simplify and scale the ingestion of structured and unstructured data from third-party systems, ensuring the platform supports real-time insights and actionable intelligence for CX professionals. By enabling seamless integration with external data sources, you will play a pivotal role in transforming fragmented data into a unified, dynamic view of the customer.

The Opportunity 

As the Principal Product Manager, you will define and lead the strategy for expanding data ingestion capabilities within Genesys Cloud. This includes building scalable mechanisms to integrate diverse third-party data sources—such as CRM, CDP —into our data lakehouse. By enabling seamless ingestion of structured and unstructured data, you will play a critical role in empowering real-time analytics, insights, and decision-making to drive better business outcomes. 

What You Will Do 

• Develop and drive the product strategy and roadmap for third-party data ingestion and pipeline capabilities. 

• Partner with internal stakeholders, including data engineers, architects, and other product teams, to define requirements and deliver innovative solutions for seamless data integration. 

• Design mechanisms for ingesting structured and unstructured data from third-party systems, ensuring compatibility with real-time, batch, and bulk data formats. 

• Enable the ingestion of diverse data types into the Genesys data lakehouse, enriching the customer profile and supporting advanced use cases such as AI-driven insights and journey orchestration. 

• Define best practices for data validation, transformation, and mapping to maintain data integrity and ensure seamless integration across disparate systems. 

• Collaborate with cross-functional teams to ensure data pipelines support scalable ingestion and processing of high-volume data with low latency. 

• Drive partnerships and interoperability with leading CX and data vendors to enable frictionless integrations and enhance platform extensibility. 

• Advocate for customers by ensuring our ingestion capabilities address real-world challenges and deliver measurable business value. 

• Measure and communicate success by defining metrics for adoption, data pipeline efficiency, and customer outcomes. 

What We’re Looking For 

• 8+ years of experience as a Product Manager, with expertise in data platforms, pipeline development, or data integration. 

• Proven ability to manage large-scale ingestion frameworks for complex ecosystems, integrating data from multiple sources such as CRM, CDP, and ticketing systems. 

• Strong technical understanding of data lakehouse architectures, event-driven systems, and modern data pipelines. 

• Deep knowledge of data formats (e.g., JSON, Avro, Parquet), integration methods (e.g., REST APIs, ETL, Kafka), and data security, privacy, and compliance standards.

• Passion for customer experience and driving the unification of customer data to unlock actionable insights. 

• Strategic thinker who can balance the need for short-term delivery with long-term platform innovation. 

• Excellent collaboration and communication skills, with a proven ability to work across technical and non-technical stakeholders. 

• Demonstrated ability to evaluate build vs. buy decisions for data integration tools, ensuring alignment with Genesys’ strategic goals. 

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.