L&D Design & Development Live/Virtual - Senior Associate

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Senior Associate

Job Description & Summary

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Activities to be performed :

Demonstrates thorough knowledge and/or a proven record of success in the following areas:

• Leveraging agile and waterfall project management skills to support the end-to-end L&D process from design, development and/or curation, delivery, and measurement of various learning solutions including live/virtual conference/classroom and digital learning assets and experiences;

• Demonstrating a basic understanding of human-centered design and learning design principles and sometimes contributing to the instructional design of learning programs

• Leveraging learning technology to support on demand and live, instructor-led training including registration and conference app technologies;

• Managing and completing learning management system and other workflow to support learner experience and compliance needs; 

• Supporting various project activities including registration set-up and monitoring, materials management, instructor scheduling, content review, etc.

• Establishing effective networks and working with on-shore and offshore resources to accomplish the project management and implementation of L&D programs;

• Demonstrating a thorough level of abilities and/or a proven record of success as both an individual contributor and team member;

• Maintaining project economics while maintaining flexibility for unanticipated issues;

• Managing multiple priorities and pro-actively troubleshooting and problem solving on a real-time basis, escalating as appropriate;

• Leveraging presentation and communication skills to effectively work with clients and other team members;

• Bringing customer service and a quality focus to the delivery of learning solutions to enhance the learner experience;

• Understanding of NASBA and AICPA CPE requirements and the impact on the learning solution project plan, design, and implementation

• Understanding accessibility standards and the impact on the learning solution project plan, design, and implementation

Demonstrates thorough abilities and/or a proven record of success in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience, including:

• Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping);

• Using agile project management techniques (including sprint planning, backlog management and sprint review);

• Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;

• Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Tableau, etc.); and,

• Leveraging the Microsoft suite of tools to drive efficiency, productivity, and collaboration.

 

Skill Required:

1. Agile and waterfall project management skills 

2. Instructional design 

3. Knowledge of LMS

4. Materials management

5. Instructor scheduling 

6. Content reviewing

7. Strong presentation and communication skills 

8. Design thinking 

9. Alteryx

10. Tableau

11. Microsoft suite

Requirements :

Level of experience : 5 to 8 yrs

Education/qualifications: Graduate and above/relevant degree or certification

Knowledge of tools: Alteryx, Tableau, Microsoft suite

Key personal attribute: Strong verbal and written communication skills, commitment to quality, open to learning new delivery tools, eye for details, flexibility to adapt to new situations, ability to showcase data driven insights, proven track record of collaborating within a team environment, ability to communicate with project stakeholders, consulting abilities, living upto the PwC brand values

Shift time : 2pm to 11pm IST

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Analytical Thinking, Career Training, Coaching, Communication, Content Curation, Content Strategy, Contract Management, Creativity, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Embracing Change, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions, Facilitate Training Sessions {+ 32 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date