Technical Advisor - 12 mth Fixed Term Contract

Technical Advisor
Based at Elland with flexible working
Monday - Friday 37.5 hrs

12 month FTC

Competitive salary and benefits

* Please note this role is open to Internal applicants for a 12 mth Secondment

Marshalls is the UK’s market leader in the manufacturing and supply of natural stone and hard landscaping products, supplying the construction, home improvement and landscape markets. No doubt you will have walked on our paths, and maybe taken a selfie at one of our famous landmarks such as Trafalgar Square, we have even paved every square on the Monopoly Board!

We’re known for our high-quality products and materials, and this is down to our dedicated teams that oversee technical, quality, innovation, and materials development. We play a vital role in ensuring the compliance of our products and strive to surpass our customers' expectations.

So, what’s the job?

You will ensure every customer receives the best possible experience, whether you're answering questions about our products or resolving any issues that come up. Your goal is to make sure every customer receives a world class service!

With a patient and positive attitude, you'll handle complaints, technical product issues, and claims enquiries either by telephone, email, or live chat. Your clear and friendly advice will help customers make informed decisions, and you'll work closely with both internal and external teams to resolve issues quickly and efficiently.

You’ll be joining a fast-paced and dedicated team who work together to ensure all enquiries are dealt with quickly and efficiently. So you’ll need a strong customer service and complaints background to succeed in this role. In return you will be rewarded with the opportunity to learn and grow, achieving your career aspiration with Marshalls.

If you're passionate about providing excellent customer service, have experience handling customer complaints and are ready to make a difference, we'd love to hear from you!


What skills/experience is required?

This is a dynamic role that requires strong multitasking skills, as well as the ability to effectively manage your own schedule and workload. In this customer-centric position, you will be responsible for managing queries, complaints, and claims across various formats. The role is not prescriptive or script-based; it demands a combination of expertise, customer focus, and excellent communication skills, along with the ability to investigate thoroughly, ask the right questions, and apply sound judgment.

• Previous customer service experience in a customer interfacing environment
• Experience handling and resolving customer complaints and claims
• Excellent communication skills, both verbal and written
• Tech savvy – including MS package: Outlook, Word, Excel, PowerPoint
• A proactive approach with meticulous attention to detail
• Self-motivated, with a confident, engaging, and positive attitude
• Ability to prioritise tasks and produce accurate work under pressure
• Strong customer focus and teamwork ability
• A customer-centric approach with a track record of improving customer satisfaction.
• Experience in manufacturing industry along with Marshalls product knowledge is desirable but don’t worry, we can teach you what you need to know!

We would love to hear from you if you have experience of ISO 9001 and/ or customer service related qualifications but these are desirable rather than essential.

To find out more about Marshalls please visit our website: www.marshalls.co.uk

Benefits include;  

• Based at our Elland office with flexible working
• Guaranteed Christmas holidays
• 34 days per annum or the equivalent in hours (inclusive of bank holidays)
• Health care cash plan – support with Dental, Optical, Prescription costs and many more!
• Enhanced Maternity, Paternity, and Adoption pay and leave
• 5% employer matched pension scheme
• Learning & Development opportunities
• Cycle to work scheme
• Employee discount on Marshalls and Marley products
• Retailer discounts
• Marshalls Wellbeing Centre – move, money & mind
• Share purchase scheme
• Life assurance

Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day.

We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve.

Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!

No Agencies please

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