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Senior Technical Support Engineer

Remote:

Full Remote

Experience:

Mid-level (2-5 years)

Work from:

Bulgaria

Offer summary

Qualifications:

3-5 years of technical support experience, Familiarity with payment systems, Knowledge of HTML, CSS, JavaScript, Strong command of English.

Key responsabilities:

Provide technical support to clients
Monitor and support system applications

Bica Human Resources, Staffing & Recruiting Startup https://www.bica.services/

11 - 50 Employees

See more Bica offers

Job description

Our partner is a global payment service provider and acquirer for online, mobile, in-store and over the phone payments. Their payments solution is available through a simple integration, offering a diverse range of features and local payment methods, advanced fraud management and performance optimization.

They are looking for an experienced Senior Technical Support Engineer to join their team. The ideal candidate will have proven work experience in technical support.

Responsibilities

To provide professional technical support to clients and partners of the company;
To perform technical administration of various systems such as Payment Gateway, e-Wallet, CRM, etc.;
To support and monitor the system applications;
To assist clients during the integration period with our systems and support integrations to service providers;
To oversee and participate in the tracking, troubleshooting, and resolution of issues logged internally and by clients;
To participate in the weekly product release and execute tests, analyze results of test runs, and report those results;
To comply with all internal regulations, procedures, and policies as per ISO and PCI DSS standards;

Requirements

3-5 years in a similar position;
Familiar with HTTP/HTTPS, FTP/SFTP, SSL/TLS, TCP/IP;
Familiar with the client/server model;
Knowledge of HTML, CSS, and JavaScript;
Familiar with MS Office applications (Word, Excel, Outlook, etc.);
Highly proficient in spoken and written English;

Considered as an advantage

Previous experience working in tech support for high-availability systems (1st or 2nd level);
Knowledge of Ajax, XML, PHP, SQL and shopping carts or other eCommerce software;
Willingness to work on shifts;

Benefits

Fully distributed and remote;
25 days paid holiday, 1 day for every 2 years;
Annual bonus;
Benefits platform containing many benefits to choose from;
Professional development - books, trainings, certifications, etc.
Team buildings and fun activities;

If you consider yourself an ambitious person who wants to join a rewarding and challenging environment, please send your CV in English. Please mind that only shortlisted candidates will be contacted.

Good luck!

Recruitment license from National Agency of Employment № 1931.
All applications will be treated with strict confidentiality.