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Web Hosting Chat Specialist

Remote:

Full Remote

Contract:

Fixed term

Experience:

Junior (1-2 years)

Work from:

Uruguay, Brazil, Dominican Republic, Costa Rica, Ecuador, Argentina, Chile

Offer summary

Qualifications:

C1 or native English proficiency, Minimum 1-year experience in IT, Strong knowledge in web hosting, Critical thinking and problem-solving skills.

Key responsabilities:

Troubleshoot customer website issues via live chat
Communicate with customers and provide technical support

Hostinger International Management Consulting SME https://www.hostinger.com/

501 - 1000 Employees

HQ: Kaunas

See more Hostinger International offers

Job description

Join Hostinger and we’ll grow fast! 🚀

Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900 professionals, we are behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects.

Our mission: To build world-class solutions for anyone to easily succeed online

Our culture: Guided by 10 company principles

Our formula for success: Customer obsession, innovative products, and talented teams.

Your role at Hostinger

Become a Technical Customer Success Specialist in the Customer Success EN team. As part of Hostinger's Customer Success team, you'll be responsible for helping our customers navigate in the world of web hosting. In this role, you'll collaborate closely with other CS teams and our product teams.

Curious to learn more? Take a sneak peek into the role 👀

Your Skills and Experience

C1 or native English proficiency.

Minimum 1-year of experience in the IT field, and/or IT-related studies (a must).

Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (a must).

Ability to multitask and handle multiple customer inquiries simultaneously.

High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided.

Strong problem-solving skills and the ability to think critically when addressing tasks.

Ability to show empathy, tactfulness, and proactivity when interacting with customers.

Hunger for growth & a can-do attitude!

A curious and always learning mindset - if you don’t know, how can you find out more?

Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities.

A typing speed of ≥ 50 WPM.

Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).

Your day-to-day

Provide services by communicating with customers and troubleshooting their emails & website-related technical issues via live chat and tickets in a timely manner.

Apply problem solving skills and resourcefulness and show our customers what customer obsession is really about.

Be a true ambassador by empowering our customers to build their online success!

Dive deep into the world of IT by daily polishing your technical expertise.

Deliver impactful work on a global scale.

Compensation

A competitive monthly compensation for services based on your experience & market standards.

Benefits that fuel your growth

A culture where everyone values the highest standards, freedom, and responsibility

3-week course in technology, product, and communication areas

Permanent remote working opportunity

20 paid vacation days

Bonuses: unlimited for upselling and efficiency based on KPIs;