Bilingual Customer support

This is a remote position.

Job Description

Embark on an exciting journey as a Bilingual Customer Support Representative in a dynamic food production and delivery company. In this role, you’ll be the vital link between our clients and our services, ensuring top-notch customer experiences in both English and Spanish. You’ll handle a diverse range of inquiries, from order status updates to resolving complex delivery issues, all while embodying our commitment to excellence. This position offers a unique opportunity to utilize your language skills, develop your problem-solving abilities, and grow within a rapidly expanding industry.

Responsibilities

• Provide exceptional customer service by handling incoming calls and emails in both English and Spanish with professionalism and empathy
  
• Efficiently address and resolve customer inquiries related to orders, deliveries, and general service questions
  
• Manage and defuse challenging situations, turning potentially negative experiences into positive outcomes for our customers
  
• Accurately document all customer interactions in our state-of-the-art customer service software
  
• Collaborate with various departments to ensure timely resolution of complex customer issues
  
• Contribute to the continuous improvement of our customer service processes and procedures
  
• Maintain up-to-date knowledge of our products, services, and policies to provide accurate information to customers
  
• Participate in regular training sessions to enhance your customer service skills and product knowledge
  

Requirements

• Fluency in both English and Spanish, with excellent written and verbal communication skills in both languages
  
• Previous experience in customer service, preferably in the food service or delivery industry
  
• Strong problem-solving abilities and a talent for conflict resolution
  
• Excellent listening skills and the ability to empathize with customers
  
• Proficiency in using customer service software and basic computer applications
  
• Ability to remain calm and professional in high-pressure situations
  
• Strong multitasking skills to manage multiple customer interactions simultaneously
  
• Flexibility to adapt to changing priorities and procedures in a fast-paced environment
  
• Team player mentality with the ability to work independently when needed
  
• Positive attitude and a genuine desire to help customers and exceed their expectations
  
• Basic understanding of food safety principles is a plus
  

Requirements

• Fluency in both English and Spanish, with excellent written and verbal communication skills in both languages
  
• Voice recording in Spanish and English