Application Engineer IV (M&I)

JOB DESCRIPTION

Somos a Tech Mahindra, empresa do Grupo Mahindra, uma multinacional Indiana e está presente no Brasil e em +90 países. Somos mais de 120.000 profissionais que nos ajudam a conectar experiências.

A Tech Mahindra representa o mundo conectado, oferecendo experiências de tecnologia da informação inovadoras e centradas no cliente, permitindo que empresas, colaboradores e a sociedade cresçam.

Nós realmente acreditamos que a tecnologia torna isso possível, mas são as pessoas que fazem isso acontecer. Diversidade Cultural, de Gênero e de Habilidades se alinham nos nossos pilares do Rise e nos permite "Diversidade de Pensamentos", que capacita nossos stakeholders a crescer.

Surface Digital Platform- M&I team members deliver and support systems which enable Client success through a digitally enabled Surface EAM function. Client Surface M&I function enables the enterprise to efficiently manage IRMS & EAM applications. Team members do this by driving system quality and delivering innovate solutions which will enable the Surface M&I function’s ongoing success.

Utilizing Agile methodologies with a strong focus on continuous integration and continuous delivery (CICD), team members work in agile teams to manage systems throughout the software development lifecycle. Each team member has a hand in delivering solutions, from design, build, test, and ultimately release of the system. Team members must demonstrate a strong ability to communicate with product owners and stakeholders to share innovative ideas to improve the products built and supported by the team

RESPONSIBILITIES AND ASSIGNMENTS

As a Lead Application Engineer your responsibilities may include but are not limited to:

•      Develop domain knowledge and business process understanding.

•      Work with product owner and stakeholders to elicit business requirements and refine into actionable plans.

•      Design systems that meet customer needs and align to architecture guardrails.

•      Deploy and support business applications.

•      Configure and integrate vendor-sourced enterprise software with other internal systems.

•      Iterate systems with enhancements and bug fixes.

•      Actively participate in an integrated DevOps Team utilizing Agile methodologies with a strong change management focus.

•      Provide daily operational support for multiple applications by troubleshooting incidents, identifying root causes and solutions, resolving problems, designing, and implementing configuration changes, and monitoring performance.

•      Communicate proactively and respond quickly to production issues and project work with a strong customer focus.

•      Monitor interfaces/data loads, administer security, and provide feedback/solutions on application performance.

•      Identify areas for improvement and collaborate with team members to address tactical and strategic issues.

•      Develop and maintain support documentation.

•      Ensure IP Compliance on systems and software as appropriate.

REQUIREMENTS AND QUALIFICATIONS

Required Qualifications:

•      Motivated, flexible, self-directed, works productively with minimal supervision, and a high degree of ownership.

•      Demonstrated application of strong analytical and problem-solving skills to identify, communicate, and resolve issues.

•      Strong communication (written/verbal) and facilitation skills with solid ability to convey business and technical information to a diverse audience Ability to work independently and in a team environment.

•      Proficient in scripting to automate activities.

•      Experience providing design, testing, and implementation support for internally driven platform deployment or lifecycle projects, and/or customer-facing projects.

•      Knowledge of, and experience in technology standards and controls that lead to the planning, design, development, testing, deployment, and operations of applications in a secure fashion (DevSecOps).

•      Knowledge of features and services for integration and communication among applications, APIs, databases, and technology platforms on premise and in the cloud.

•      Knowledge and hands-on experience with as many of the following technologies as possible: Power BI, PowerApps, Ansible, Python, Java, Azure, APIs, RESTful web services, databases, SQL, html, CSS, JavaScript, SAML, OAUTH 2.0, Visual Studio, Git, GitHub, Azure DevOps boards and pipelines, ServiceNow, vendor/SaaS software management

•      Willingness to work in a team oriented (not individualistic) way, supporting team members as they also support you.

•      Experience in deployment of new solutions and applications, including training and support.

Preferred Qualifications:

•      5-10 years of industry-relevant experience.

•      Experience/knowledge in Agile SAFe, Kanban and Scrum methodologies.

•      Experience with programs, interfaces, activating and generating pre-defined reports and analytics.

•      Additional certifications or specialized training in relevant areas, especially Microsoft Azure technology certifications.

•      Proven track record of delivering high-quality results on time and on budget.

•      Ability to adapt to changing priorities and work in a fast-paced environment with multiple priorities.

Required Functional/Domain Knowledge

•      EAM Domain Functional Expertise: Functional experience with ERP applications (SAP, Maximo, InforEAM) is a plus.

•      Microsoft Technologies: Expert knowledge in developing and debugging Microsoft technologies.

•      Integration Technologies: Familiarity with integration technologies and patterns (API, Messaging, Data Integration).

ADDITIONAL INFORMATION

100% Remoto

Global project - Fluent English is mandatory, Spanish in nice to have

Work time: 10AM - 7PM

Quem Somos ?

Somos parte do Grupo da Mahindra, empresa no valor de 21 bilhões de dólares, que emprega mais de 240.000 pessoas em mais de 100 países. O Grupo opera nas principais indústrias que impulsionam o crescimento econômico mundial, desfrutando de uma posição de liderança em tratores, veículos utilitários, after-market, tecnologia da informação e resortes de férias.

Nossas plataformas de inovação e recursos reutilizáveis conectam-se através de uma série de tecnologias para entregar um valor tangível para os nossos clientes. 

A Tech Mahindra representa o mundo conectado, oferecendo serviços e soluções de tecnologia da informação, inovadoras e personalizadas de acordo com a necessidade de cada cliente, permitindo que empresas, parceiros e a sociedade Rise™, trabalhem juntos.