Customer Operations Associate

Moonvalley is building the next generation creative studio, powered by the most capable video and image foundational models in the world. We are creating the platforms where the first generative Super Bowl ads and Oscar winning movies will be created.

We’re the most pedigreed team in generative AI, with top former Deepmind video researchers leading a research team as deep as any in the industry, product leaders who have built some of the best software products in the world, and an in-house Oscar-nominated movie studio. We’ve also raised $75m from world class investors including General Catalyst, Bessemer, Khosla Ventures & YCombinator.

Role Summary:

Working within a global Customer Operations team, you will support our customers in successfully using our product (Maker.AI). In this role, you will provide excellent customer service to self-serve and enterprise customers and ensure the on-time delivery of large-scale projects to enterprise customers. This cross-functional role will work with members of our operations, engineering, and product teams.

This role is London-centric, with standard working hours of 9am to 5pm. We anticipate about one day per week in-person and regular team offsites.

What you’ll do (responsibilities)

• Provide high-quality customer service through email and chat

• Utilize critical thinking skills to diagnose and solve potentially complex problems

• Provide project management for our enterprise clients

• Identify opportunities to improve and scale customer operations

• Help us build a world class team of support professionals

What we’re looking for (qualifications)

• 3+ years of professional experience

• Excellent written communication skills

• Experience collaborating closely with support, product, and engineering teams

• Investigative and critical thinking skills

• Desire for ownership and growth

• Comfortable with an all hands on deck approach

• Agile and adaptable to shifting priorities

• Data analysis skills

Nice to Haves:

• Experience with Intercom

• SQL knowledge

• Early startup experience

In our team, we approach our work with the dedication similar to Olympic athletes. Anticipate occasional late nights and weekends dedicated to our mission. We understand this level of commitment may not suit everyone, and we openly communicate this expectation.

If you're motivated by deeply technical problems, a seemingly never-ending uphill battle and the opportunity to build (and own) a generational technology company, we can give you what you're looking for.

All roles at Moonvalley are either fully remote by default or hybrid positions if specified. We meet a few times every year, usually in London, UK or North America (LA, Toronto) as a company.

If you're excited about the opportunity to work on cutting-edge AI technology and help shape the future of media and entertainment, we encourage you to apply. We look forward to hearing from you!

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, to equalize peak work periods, or to otherwise balance organizational work

Moonvalley AI is proud to be an equal opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs.

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