Customer Success Agent - Late Shift

At Plum, we're on a mission to maximise wealth for all. We’re making saving money effortless and turning investing into something everyone can do

Our journey began back in 2017, when we became one of the first to use artificial intelligence and automation to simplify personal finance. Fast forward to today, and we've already helped people save £2 billion across 10 European markets.

Named the UK's fastest-growing fintech in the Deloitte Technology Fast 50, our success is down to the passion and dedication of our diverse team. Based in our London, Athens and Nicosia offices, 180+ talented people work together to empower people to do more with their money. And now, the team is growing!

The Role

As part of the Customer Success Team, you'll understand that it's the life and soul of the business: you'll be the voice of the user, ensuring that customer feedback helps the business move in the right direction, and the face of the business - we've set out to ensure customers are put first in the world of finance.

What You Can Imagine Doing

• Solving problems our users encounter when using the Plum app
• Communicating with our customers via Customer Success channel and email
• Helping ensure all user queries are resolved on social media
• By using insights from customer interactions work with product teams for improvements
• Reporting potential operational issues to the operations and tech team

About You

• You want to get hands-on experience in a fast-paced start-up
• You're a proactive, quick learner, organised and can handle multiple tasks at once
• You want to help Plum achieve its mission and take care of customers along the way
• You are tech savvy and enjoy working with new software and technologies
• You're a confident communicator and can turn a challenging situation around
• You are proficient in English and Greek

Plum's Perks

• We're all in this together! Own part of the company through stock options 💷
• Annual training budget
• Private Health & Life Insurance
• Free Plum Premium subscription (normally €9.99 a month)
• Free parking slots
• 25 days holiday a year, excluding public holidays
• Employee referral scheme up to €4000
• Flexible approach to remote working, though we encourage at least 2-3 days a week in our beautiful office in central Athens for optimal collaboration
• 45 days work from anywhere
• Team breakfast on Tuesdays and team lunch on Thursdays in the office, as well as a plentiful supply of fruit, snacks and coffee
• 1 day paid leave for volunteering, supporting you giving back to society
• 2 weeks paid sabbatical after four years of service
• Team trip to secret destinations once a year ✈️
• Great office location in the heart of Athens (Syntagma square), with an amazing view!
• A vibe that’s 🦄🌈💯

If you think this sounds like a bit of you then don’t hesitate to get in touch!

Thanks,

Plum Team 💜

*Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.