Texting Supervisor, Remote - Relief - Outside QC/ON

Our Team:

Kids Help Phone’s professional counsellors are the heart of Canada’s only anonymous and confidential service for young people. Since 1989, our counsellors have provided counselling, referrals and information to young people who reach out to us 24/7/365. Online or by phone, our counsellors offer support in English and French. Since 2020 we have also provided counselling via Interpreter service for other languages including Arabic, Mandarin, Dari, Pashto, Ukrainian, Russian, Nēhiyawēwin (Plains Cree) and Anishininiimowin (Ojibwae).

Our counsellors have diverse educational backgrounds/professional experience and are knowledgeable in a range of topics (including youth mental health and well-being). They recognize the strengths of young people by helping them find solutions to their own struggles and encouraging them to take steps toward resolving their own challenges.

Counsellor well-being and ongoing growth is supported by a talented and clinically diverse group of Counselling Managers.

Kids Help Phone unlocks the hope young people need to thrive in their world

Job description and responsibilities: 

As a KHP counsellor, you will provide single session solution focused support to young people via anonymous phone and live chat. Sessions are offered on a first come first serve basis. You will be supporting young people with a variety of concerns such as: mental health anxiety, depression, family and relationships, school challenges and suicide. Support is provided through a person-centered approach and aligned with counselling best practices. 

What You’ll Bring: 

What You’ll Need: 

Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.

Please note our upcoming training dates below. Training is mandatory:

New Hire Training Dates - 2025

 English Training:

January 27 to January 31 from 10:00am to 6:00pm EST and

February 3 to February 7 from 12:00pm to 8:00pm EST

English Training

March 10 to March 14 from 10:00am to 6:00pm EST and

March 17 to March 21 from 10:00am to 6:00pm EST

English training

April 21 to April 25 from 10:00am to 6:00pm EST and

April 28 to May 2 from 12:00pm to 8:00pm EST

Reasonable accommodations are available on request from a candidate with a disability.

Applications for this position will close at the date at the top of the job posting

The Small Print:

 Accommodation Statement:

Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. 

The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.): 

Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort. 

We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.  

Message to Agencies:

Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

#KDIND