As Customer Order Specialist you will join Philips’ Supply Chain. Join our Supply Chain team that is responsible for supporting sales and managing orders for Health System products. In our Philips HS portfolio you can find our well-known products such as cardio monitors, ultrasound, defibrillators and diagnostic imaging equipment. Our customers are the most innovative hospitals around the world.
Your role:
Managing incoming customer orders (systems, options and upgrades), overseeing and coordinating the process to complete and correct the order information until the order is booked and transferrred to the factory
Pro-active collaboration with the Account Managers, Project Managers, Product Managers and other stakeholders until the cases are completed and prepared for further processing in the Supply Chain team (communication in German & English)
Ensure that all parts of a customer orders (from factories and 3rd party suppliers) are correctly listed on the order
Collect missing information from the specialists in the sales organization
Provide support with further standardizing and documenting the way of working within the sales support team
You're the right fit if:
Minimum 2 years of experience in matrix organization, in related areas (supply chain, customer service, sales support)
You are fluent in both German and English languages (at least B2 or higher)
You have knowledge of SAP or similar ERP and you are skilled user of Microsoft Office (especially Excel)
You have good communication skills and ability to cooperate with multiple functions to deliver results
You have the ability to prioritize your work and attention to detail
Our benefits:
Hybrid model of working
Annual bonus based on performance achieved
Private medical care with the option to extend it to family members
Benefit System cards
Discount for Philips’ products
Wide variety of training & learning opportunities
Promotion of a healthy lifestyle in the office
Employee Assistance Program
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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