Technical Solutions Manager (Business Solutions Architect)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Position: Technical Solutions Manager (Business Solutions Architect) (Non-Union)

Division: Sales & Solutioning

Manager:  Greg Brentnell

Location: Multiple Locations (Corporate)

The Technical Solutions Manager (Business Solutions Architect) acts as a bridge between delivery and sales by assisting the sales organization to sell what we have the capability to deliver, and ensuring the quality of the delivered solution once the business has been sold. 

The successful candidate will be a results-oriented IT professional with strong analytical and problem-solving skills, coupled with proven interpersonal and communication skills.  They must have a demonstrated ability to deliver to customer needs, often under tight timelines, to meet or exceed customer expectations; and a deep knowledge and proven skills in solution architecture, including cloud infrastructure.

The position is also responsible to contribute to the development and invention of new solutions that deliver business value to ISM’s customers, by interfacing with all affected stakeholders both internal and external to ISM in a matrix environment. This role is subject to regular business working conditions and occasional travel is a requirement of the role. This role is also expected to evolve as ISM’s business evolves.

NOTE: the preferred work location for this position is Saskatchewan; however, the location will be dependent on the location of the successful candidate.

Responsibilities:

• Provide quality assurance services on projects to ensure that the quality of delivered solutions reflects what was proposed.

• Put together enterprise solutions within large complex organizations.

• Provide thought leadership and project advisory services to customers on a billable basis.

• Conduct technical interviews in conjunction with QA.

• Assist in the management of vendor alliances to position ISM as a leading service provider.

• Architect large solutions to meet requirements of opportunity pursuits and projects.

• Create Architectural Artifacts for small, medium and large-scale solutions.

• Provide training / coaching to other ISM architects to promote professional growth and ensure consistent delivery of quality solutions.

• Provide opportunity pursuit services starting at awareness generation stage through to proposal and closing of the sale.

• Work closely with sales account teams to assist in the development of account plans and qualification of opportunities.

• Responsible for describing the solution, defining the approach and estimating in customer proposals.

• Assist in the planning and execution of events, including: seminars, speaking engagements, and authoring engagements to stimulate demand creation.

• Ensure that intellectual assets created during the delivery process are collected, evolved and captured in the knowledge base in a manner that is reusable and relevant.

• Assist in the creation, collection and stewardship of intellectual assets to support sales.

Who You Are

Qualifications:

• Bachelor’s Degree or Diploma in Computer Science, Engineering, Computing Systems or Business, or an equivalent combination of education and experience

• Broad knowledge of various IT delivery methodologies (ITIL, TOGAF, RUP, Zachman, etc.)

• Experience creating Enterprise Scale IT Architectural Solutions and Designs

• Experience creating IT Infrastructure Detail Design Documents and Architectural Diagrams

• Experience with Solution Definition Manger (SDM) tool is considered an asset

• Experience with security, automation, analytics, and AI is considered an asset

• Experience dealing with a sales-driven team

• Demonstrated experience dealing with senior level executives

• Demonstrated leadership experience, with proven ability to drive teams to success

• Demonstrated ability to adapt and drive change

• Strong communication skills: verbal, written and interpersonal

• Strong analytical skills and ability to communicate complex ideas

Key Skills & Abilities:

• Proven experience managing and/or delivering similar services with increasing degree of responsibility and proven track record with the ability to execute according to plan

• Experience should include high impact service delivery in a rapid paced, time sensitive, high-quality environment

• Experience developing business relationships as well as managing and maintaining customer relationships

*Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

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