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Customer Delight Associate

Remote:

Full Remote

Work from:

India

Offer summary

Qualifications:

Excellent communication skills, Proficient in English, Hindi, and Malayalam, Team-oriented, Basic computer skills.

Key responsabilities:

Provide exceptional customer service via phone, chat, and email
Resolve customer inquiries and issues promptly

Kuku FM https://play.google.com/store/apps/details

51 - 200 Employees

See more Kuku FM offers

Job description

Job Description:

We are seeking a highly motivated and skilled Customer Support Associate to join our dynamic team. The ideal candidate will possess excellent communication skills, be team-oriented, and be proficient in English, Hindi, and Malayalam. This role involves handling customer inquiries and issues through a blended process that includes phone calls, chat, and email support.

Key Responsibilities:

Provide exceptional customer service through phone calls, chat, and email channels.
Address and resolve customer inquiries, issues, and complaints promptly and professionally.
Maintain a thorough understanding of our products and services to effectively assist customers.
Collaborate with team members to ensure a seamless customer experience.
Accurately document customer interactions and transactions in the CRM system.
Follow up with customers to ensure their issues are resolved to their satisfaction.
Assist in identifying and implementing process improvements to enhance the customer experience.
Stay updated with company policies, procedures, and product knowledge.
Utilize various tools and software to manage customer support efficiently.

Requirements:

Excellent communication skills, both verbal and written.
Proficiency in English, Hindi, and Malayalam.
Team-oriented with a collaborative mindset.
Comfortable with a blended process (phone calls, chat, and email support).
Strong problem-solving skills and the ability to think on your feet.
Ability to manage time effectively and prioritize tasks.
Basic computer skills and familiarity with CRM systems and other customer support tools.
Ability to handle all types of users with patience and professionalism.
Strong organizational skills and attention to detail