Customer Development Representative (SaaS Enterprise Solution) at SHERPANY

We are SHERPANY: A young, award-winning tech company headquartered in Zurich. With our cloud/SaaS solution, we revolutionize meeting management, making decision-making processes for leadership teams across Europe more efficient. Through our in-house developed system, we transform meetings from time-wasters into value-creators. Our clients include renowned mid-sized to large enterprises from various industries, such as Axpo, Emmi, Esprit, Swisscom, and Swiss Re, among many others.

To strengthen our Customer Success Team, we are now looking for an ambitious Customer Development Representative working part-time (60-75 %). As a remote-first company, our team works from across Europe, meaning you can work from wherever you feel most comfortable. Ideally, however, you should be based in Italy.

Your Responsibilities

• You are part of a passionate Customer Success Management team that ensures the retention and expansion of our customer portfolio.
• You actively research and identify upselling, cross-selling, and expansion opportunities within our existing customer base.
• You initiate contact with new stakeholders through targeted outreach and effectively communicate the value of our solutions.
• In consultative discussions, you identify the needs and challenges of stakeholders and continuously improve our outreach tools (e.g., playbooks and best practices).
• You build strong, trusting relationships with key stakeholders and become a reliable advisor for growth opportunities.
• Together with the KAM and CSM teams, you develop growth strategies and share valuable insights from your research.
• You assist in creating tailored proposals that offer real value to our customers.

What You Bring

• Initial experience as a Customer Development Representative, Customer Success Manager, Key Account Manager, or Business Development Manager.
• Exceptional communication skills, with the ability to quickly establish trust with internal and external stakeholders.
• A hands-on and self-reliant approach to work.
• A hunter mindset with the ability to engage and win over new stakeholders.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Fluency in English, Italian & French.

Why Join Us?

• Be part of an international company with a flat hierarchy, where you can take on responsibility and your ideas are always welcome.
• Enjoy flexible working hours, remote work, and the option for unpaid leave after your first year with us – DIGITAL NOMAD @SHERPANY.
• Your personal and professional development matters to us, which is why we provide financial support for training, courses, and certifications.
• We care about your well-being – our partner nilo.health supports you in maintaining a healthy work-life balance.
• Work with the latest technologies and get an Apple MacBook when you start at Sherpany.
• And finally: Our company culture is very important to us, which is why we regularly organize team events and maintain a values-driven work environment.

Our Application Process

1. Submit your online application
2. First interview with a Talent Acquisition Specialist (30 minutes)
3. Second interview with our Head of Expansion & Account Management, Roby (30 minutes)
4. Role-Play & Discussion with our Head of Expansion & Account Management and our VP Customer Success (45 minutes)
5. Meet the team (30 minutes)
6. Offer 🎉

I look forward to your application!

Laura Wieckhorst

Talent Acquisition Specialist