Assistant Supervisor

The Claims Assistant Supervisor is responsible for assisting the supervisor in overseeing the daily operations of the claim’s unit. Ensuring that the processing of all claim lines of business are done timely, accurately, and in adherence with all department, corporate, and regulatory procedures, and standards, maintaining prominent levels of customer satisfaction.

“This position is eligible to work onsite or hybrid (9 or more days a month onsite), or remote in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.”



Why Join Us?

• Family Comes First: Total rewards package that promotes the idea of family first for all employees; including paid time off and family first leave.
• Professional Growth Opportunities: Advance your career with ongoing training and development programs both through our internal Blue University and external opportunities.
• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
• Stability: 80 years of commitment, compassion, and community
• Lead and Inspire: Guide and mentor your team to achieve their full potential and success.
• Balance: paid vacation and sick leave with paid maternity and paternity available immediately upon hire
• Real World Experience: You will work hand in hand with our team in learning our business and applying your classroom learning.
• Networking Opportunities: Participate in our corporate intern program and network with other interns at BCBSKS to enhance your learning opportunity.

Compensation

$23.00- $27.00
Non- Exempt 12
• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training.

Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.

What you’ll do

Responsibilities:

· Interviewing, recommending for hire, onboarding, recommending for termination, and offboarding employees as appropriate.

· Provide support for employees through proper training, responding to employee questions, researching information, providing instruction, maintaining policies, procedures, and desk guidelines.

· Forecasting and analyzing the unit workload to determine appropriate staffing.

· Monitor unit and employee performance, quality, and timeliness measures to ensure unit and employees performance meet the department, division, corporate, group, and association objectives.

· Provide coaching, counseling, and discipline for missed measures or deviation from policies and procedures.

· Monitor and approve employee scheduled and unscheduled time off, work schedules, timesheets, and workload coverage.

 · Monitor and complete daily, weekly, monthly, and quarterly reporting on performance, accuracy, timeliness, work status, work input and output volume, etc.

· Collaborate with other departments to ensure timely and accurate processing of claims.

· Understanding of all changes to policies, procedures, government laws and regulations, and new products and communicating them to the unit, other units, and other departments, as necessary.

· Monitor claim and inquiry problems, investigate validity, research solutions, collaborate with other departments for solutioning, and escalate, as necessary.

What you need

Knowledge/Skills/Abilities

· Strong knowledge of medical insurance claims procedures and regulations

· Leadership, coaching, and team management skills

· Analytical and problem-solving abilities

· Attention to detail and accuracy

· Positive attitude

· Plans and aligns

· Effective communication and interpersonal skills

· Decision quality

Education and Experience:

· High School education or equivalent required.

· Bachelor’s degree in healthcare administration, business administration preferred

· Minimum of 3 years’ experience in medical claims processing required.

· Previous supervisory or leadership experience preferred.

Physical Requirements

· Office environment

Benefits & Perks

• Base pay is only one component of your competitive Total Rewards package:
  • Incentive pay program (EPIP)
  • Health/Vision/Dental insurance
  • 6 weeks paid parental leave for new mothers and fathers
  • Fertility/Adoption assistance
  • 2 weeks paid caregiver leave
  • 5% 401(k) plan matching
  • Tuition reimbursement
  • Health & fitness benefits, discounts and resources

Our Commitment to Diversity, Equity, Inclusion, and Belonging

At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB), where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.

We believe that embracing diversity and authentically promoting inclusion, equity, and belonging among our team members is crucial to our collective success. By intentionally recruiting, developing, and retaining a diverse pool of talent, we cultivate an environment where everyone feels valued, heard, and empowered to contribute. Accommodations are available for applicants with disabilities upon request, ensuring an inclusive and accessible hiring process for all.