Associate Client Success Director - Nonprofit

Description

The Associate Client Success Director is the primary Client contact within the Wiland organization.  This individual is responsible for meeting or exceeding revenue goals for their assigned book of Clients and ensuring Client satisfaction and retention.  The ACSD will maintain regular communications with their Clients and understand the Clients’ business goals and metrics.  The ACSD will create Client development plans to ensure we are meeting Client needs and growing revenues from each Client.  Travel to Client offices and industry events will be minimal, but at times, required. Extremely detail-oriented applicants only. 

ESSENTIAL FUNCTIONS:

1. Primary Client contact.
2. Responsible for understanding the complete suite of Wiland products and services and how they can benefit our Clients.
3. Responsible for selection of models and delivery of recommendations or proposals.
4. Responsible for all revenue for assigned Clients.  Up-sell / Cross Sell to existing Clients as appropriate to maximize revenue results.
5. Strategize with Clients.  Become educated and experienced in Clients’ Industry.  Maintain a thorough understanding of each Client’s business.
6. Prepares and presents order recommendations to Clients utilizing approved Wiland methods to initiate the sales process.
7. Move Clients through the Client “Maturity Cycle”.  Develop and maintain Client Development Plans.
8. Meet or exceed individual Sales and Revenue goals, forecasting monthly and quarterly progress toward goals.
9. Provide and sustain a high level of service and exceed Client expectations.  This will include prompt response and issue resolution, accurate orders, innovative solutions, etc.
10. Initiates Initial Strategy / Data Call for Data Submission Plan.  Positively kicks off Client relationship by establishing regular communication, quickly building rapport, and managing the initial call.
11. Obtains and manages Client mail schedules.

Qualifications

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

1. Bachelor’s degree or equivalent work experience.  Must be able to produce college transcripts showing minimum 3.0 GPA if applicable.
2. 2+ years experience in the direct marketing industry preferred.
3. 2+ years list circulation or client service experience preferred.
4. 2+ years experience with Microsoft software products and research capabilities on the Internet.
5. 2+ years proven sales skills including up-selling and cross-selling.
6. Ability to effectively develop and maintain a quarterly sales/revenue forecast.
7. Experience in Salesforce or equivalent contact management tool desired.

ADDITIONAL DETAILS

• Location: Remote, Niwot, Colorado or Alexandria, Virginia  
• Department: Client Success
• Compensation: Base Salary Range $60,000 - $78,000. Total compensation for this role also includes a variable component that is tied to the growth and retention of a book of business.
• There are no caps or quotas.
• Our benefits include: Medical, Dental and Vision, Flexible Spending Account, Basic and Voluntary Life/AD&D Insurance, Short & Long-Term Disability, 401(k) Retirements Savings Plan with company match, Paid Parental Leave, Flexible Time Off (FTO) and 11 Designated Company Holidays.
• Must be a US citizen or authorized to work in the United States.
• Wiland is an equal opportunity employer.