HR Consultant - Client Projects & Client Experience

Real HR Hero -- we are a growing Los Angeles-based HR Consulting firm that offers HR Support Services and Recruiting Services to clients nationwide. At Real HR Hero, we tailor our services to meet clients' needs -- from Talent Acquisition to Separation and BEYOND! Our goal is to create and maintain a robust HR infrastructure that supports the client in business! 

Job Title: HR CONSULTANT - Client Projects & Client Experience
Salary: $54-$60 per hour + revenue share opportunities on business dev/sales
Department: HR Consulting
Reports To: Founder + Principal HR Consultant
FLSA Status: Non- exempt
Location: CA, TX, WA, or IA
Work Model: Work from home
Schedule: Modified-Full time / Flexible (~30 hr per week)

JOB SUMMARY:

• In collaboration with the CEO, the HR Consultant will oversee developing SOPs, templates, and other supporting documents for a variety of billable HR Projects, with other support when applicable – Including but not limited to:
  • Workplace Violence Prevention Plan + Develop and facilitate tailored training for the plan.
  • 360 Reviews
  • Job Analysis
  • Organization Structure/Design – Supported by Org Charts and Comp Plans/Career Tracks
  • Standalone Compensation Plans/Career Tracks
  • HR Audit vs HR Assessment & Gap Analysis
  • Employee Surveys & Responses
  • HR Training – etc. HR 101 for Supervisors, sexual harassment
  • Start Up Client Package Projects/Checklists
• Expert Advisory Service Program Advisor – This consists of responding to HR questions, reviewing and providing templates, and periodically meeting with Expert Advisory Service clients.
• Create client-specific Handbooks/Manuals using RHRH questionnaire and review of client’s previous handbooks/manuals. i.e. Employee handbook, IIPP/safety manuals
• Facilitate various billable projects for all RHRH clients - creating, organizing, and facilitating projects like those listed above.
• Must be able to explain complex HR matters in a way that non-HR people can understand. Uncomplicate the complicated!
• Work with HR vendors/partners to provide clients with a well-rounded HR experience. 
• Confidentiality awareness handling client and employee information.
• Sell your expertise! Sell what we have to offer!  Sometimes clients need a nudge or reminder, so they don't go elsewhere! 

• Consult with potential clients' decision makers to identify and evaluate human resources needs/challenges and recommend a plan for achieving HR goals by providing assistance to resolve routine or complex business/human resources matters.
• Develop & maintain relationships with business decision-makers and referral partners.
• Will have to maintain a utilization rate and sales goals that will increase over time.
• Use Professional Networking Resources to remain visual to referral partners and potential clients.
• Meet with potential client and qualify them for are menu of service offerings.  Help them see the value in services that you believe meet their needs, whether that is Fractional HR, Recruiting or HR Projects (which will be your focus).
• Work with Marketing/Sales Coordinator to issue proposals and Client Agreements.

• Maintain confidentiality and safeguard confidential client and client-employee information.
• May have superuser or regular user access to client secure databases, where confidential information is maintained.
• Provide consultative advice to HR Advisors – trouble-shooting advanced questions, to avoid/limit risk for client and RHH; and assist HR Advisors and clients with plans and techniques to drive change and culture management. Escalating to leadership when needed/necessary
• Oversee development of overhaul and maintenance of RHRH templates; create and maintain HR Advisor SOPs, with Alli using RHRH Technology. Create HR form/document templates and assist with implementation.
• Oversee Compliance Notices; as well as write professional HR-related articles, branded and formatted the RHRH way.
• Conduct research through various methods and provide clients with findings and applicable advice. 
• Oversee new RHRH HR staff onboarding in collaboration with CEO & Administrative Business Partner; develop and maintain SOPs and training/onboarding documentation.
• Occasionally assist Advisors and clients with HR tasks such as employee relations, recruiting, training, management of personnel, onboarding/offboarding, benefits admin, payroll processing and implementations, reporting, etc.
• Stay up to date on new regulations, trends, and HR best practices. Work with legal partners, when necessary. 

• This position will have access to various applications that contain confidential information, including, but not limited to, employee personal information, demographics, and bank information. The individual in this role will be expected to ensure that access is used responsibly, maintaining the integrity and security of the systems while preventing both accidental and malicious misuse.

TECHNICAL REQUIREMENTS FOR REMOTE JOB - 

• Internet speed must be 50 Mbps download & 10 Mbps upload to support our work. (hot spot only works for temporary connections)
• Personal devices, if applicable – Mac/iPad must be within three generations of current.  Windows – 10 or above.

• 10+ years of progressive multi-state HR experience, resulting in HR Consulting experience - preferred.  
• Must have proven multi-state HR experience but must have extensive experience in California.
• Must have, or quickly develop, the skills to support business development and closing sales.
• Must have experience developing and facilitating HR training topics.
• Must demonstrate the ability to be very organized and help keep our documents organized and up to date.
• Must have experience with the development of special projects, presenting projects to decision makers to get their buy-in, and facilitating special projects, i.e., 360 Review, Employee Handbook Development, Compensation Plans, Special Projects – i.e., Workplace Violent Prevention Plan, etc.
• Proven ability to work with minimal guidance, manage multiple priorities simultaneously, and take initiative even under unfamiliar or ambiguous circumstances.
• Interested in unconventional lifelong learning.
• Experience in project management, preferably HR related.
• In-depth knowledge of HR principles, functions, methods, and best practices – Multi-state
• Solid understanding of research methods and analysis
• Computer savvy with working knowledge of human resource IT (ATS, Payroll, etc.)
• Advanced proficiency in Microsoft Work, PowerPoint, and Excel
• Bilingual in English/Spanish preferred. 
• Ability to strategize and formulate business plans
• An analytical mind with problem-solving abilities
• Proven ability to work with minimal guidance, manage multiple priorities simultaneously, and take initiative even under unfamiliar or ambiguous circumstances.
• A team player
• Positive and outlook on the HR function
• Must have a semi-private home office with an ergonomic set up. A place to facilitate/attend uninterrupted (as much as possible 😊), sometimes private, virtual meetings.
• Understands and applies the Work Smarter, Not Harder concept – balancing fun, creativity, and hard work!