Training & Development Performance Consultant

Connect for Health has a great opportunity for a Training and Development Performance Consultant.

Connect for Health Colorado is a public, non-profit entity established by the Colorado General Assembly in 2011 to create a health insurance Marketplace. Since 2013, we’ve been helping individuals, families and small employers compare plans, apply for financial help, and buy health insurance. As Colorado’s official health insurance marketplace, we are the only place to apply for financial help to lower the monthly cost of premiums. Customers can shop online; get help by phone or online chat from Customer Service Center representatives; and access expert help from a statewide network of certified Brokers and community-based Assisters. Our mission is to increase access, affordability, and choice for individuals and small employers purchasing health insurance in Colorado. For more information: ConnectforHealthCO.com

Position Summary: 

The Training and Development Performance Consultant assists in developing and conducting developmental programs for C4HCO staff which includes Customer Operations, State mandated training, system application, customer service and leadership skills. This position is responsible for performing training needs assessments, designing, developing, and delivering curriculum and learning materials and for coordinating and facilitating training that boosts employee performance in alliance with C4HCO’s mission and core values.

Position Responsibilities:

• Facilitates and supports training, education, and on-going development of new and existing team members. 
• Confers with management and team members to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies. Identifies training needs by evaluating strengths and weaknesses.
• Formulates teaching outlines and assists in determining instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
• Participates in selecting and developing teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference workshops.
• Conducts training sessions covering specified areas such as on-the-job training, use of computers and software, interpersonal skills, quality & process issues, and product knowledge.
• Reports on progress of team members under guidance during training periods and maintains trainee records. Tests trainees to measure progress and to evaluate effectiveness of training.
• Produces required productivity, quality assurance and training reports.
• Functions as a point of contact for our state training partners (relationship management). 
• Responsible for assuring timely and accurate notice and approval of access additional and removals to CBMS.
• Create, maintain, and update documents using MS Office (i.e., Excel, PowerPoint, Word, and Visio).
• Ability to obtain and/or maintain a Certificate of Training from the Staff Development Center (SDC). 
• Coordinate and facilitate federal and state level program and process reviews. 
• Identifies areas for improvement and recommends new business processes and programs. 
• Identify trends, develops recommendations and/or escalates issues to management in a timely manner, minimizing risk and improving customer experience. 
• Work with the Quality Assurance team to adhere to quality standards. 
• Lead by example, motivating and encouraging agents to achieve goals.

• Colorado resident.
• Minimum 2 years of contact center operations, or related work experience. 
• Minimum 2 years of training delivery/facilitation experience, both face to face and virtual.
• Proven classroom management skills, clear delivery and delivering well-organized presentations.
• State (CBMS)Training Certification preferred – required within 6 months of start.
• Demonstrated high level customer service skills, verbal and written communication and interpersonal skills. 
• Ability to write routine reports and correspondence. 
• Experience using Microsoft Office: PowerPoint, Excel, Word, Outlook, CBMS and Atlas.
• Proficient with adult learning models/methods.
• Knowledge of Adobe CC, InDesign, Photoshop, Camtasia (or similar video/screen capture creation software), Articulate, Illustrator (or similar product), PowerPoint, WordPress, Microsoft products.
• Must be able to work both independently and with a dynamic, tight-knit team to produce cutting-edge, high-quality training solutions. 
• Experience in a start-up environment preferred.

Work Environment:

• Currently working remotely.
• The Connect for Health Colorado office is in the North Tech Center area of Denver, near the intersection of I-25 and I-225.
• Work schedule may include some non-traditional hours, weekends, and evening events.
• Core office hours are typically 8am-5pm with some flexibility. 

Total Compensation:

Connect for Health Colorado offers a competitive benefits package. Employees are offered a robust benefits package and may elect from various offerings to tailor a package best suited to their individual needs. Connect for Health Colorado employees are eligible to participate in the organization’s 403(b) plan and are additionally provided with paid time off, short- and long-term disability, and life insurance.   The salary range for this position is $55,620. - $70,040.

To Apply: Please apply on our Career page at https://connectforhealthco.com/about-us/employment/.

Connect for Health Colorado is an equal opportunity employer (EOE). Connect for Health Colorado may, at its discretion, conduct a background check on any workforce member and/or require job candidates to successfully complete a background check as a condition of employment.

Application Deadline: This will be posted for a minimum of 30 days or until a sufficient candidate pool has been collected.  Job posting may come down early due to volume of applicants.