This is a remote position.

Project Name:

Senior Application and Environment Support for Multiple Ministries.

Project Overview:

This position provides critical technical expertise to support the maintenance and modernization of legacy applications developed across a broad variety of platforms over the past three decades. It requires a robust familiarity with different development methodologies, combined with the capacity to analyze and adapt to develop styles/strategies that were not aligned with typical IT development patterns.

This position will liaise with technical experts, and the ability to develop and maintain strong working relationships with other IT professionals is critical. This is particularly important with large cross-government solutions which integrate a variety of technologies to achieve their objectives.

For example, the Action Request Tracking System (ARTS) is a web-based ASP Classic application used to create, route and track action requests (ARs) initiated from both external clients (public) and internal ones (Minister’s Office, Deputy Minister’s Office, Divisions and branches). An Action Request, or AR, is a request for action to be taken in response to a request or issue that needs to be addressed. The system implements all aspects of the IT environment including network storage, server load balancing, database management, integration services (SSIS), ADS security, web presentation, website security and DNS management. The continued effective operation of the ARTS solution requires the optimization of all these and other IT components, and the resource must not only understand these issues, but also be able to effectively work with the teams that manage these features across the Client information technology community.

The resource will be working as a Technical Analyst for Application Maintenance Services as part of TSO BTO, providing advanced technical support to other IT professionals, helping them to maximize the impact and effectiveness of their solutions and services.

We are a Microsoft environment. Experience with .NET and SQL Server is required. The resource will be assigned to TSO – PSC/SARTR Portfolio Delivery. However, this role may be reassigned to work in other business areas as required.

Requirements

University degree in computer science or a related discipline and 6 years technical analyst experience.
Direct involvement in developing best-practices documentation (for example, operational procedures, network diagrams, etc.).
Experience and technical knowledge of OpenText RedDot CMS, SQL, ASP .Net qualitative requirements.
Experience in the design, development and implementation of complex IT solutions.
Experience with SQL (any or all: Oracle, PostgreSQL, MySQL, NoSQL, etc.).
Experience using and developing with VBA/VB6 Office Automation
Experience with Microsoft Dynamics CRM.
Experience with programming language Visual Basic.
Experience with projects spanning multiple technical environments.
Experience working as an Application Developer in a large enterprise IT environment utilizing .net, Microsoft Visual Studio, and source control tools.
Experience assisting in overall project planning and providing advice on system development opportunities.
Experience developing and delivering training materials including documentation, computer - based training modules and training videos.
Experience with Agile methodology.

Roles and Responsibilities :

Responsible for taking business requirements and translating them into technical requirements and solutions.

Engage and consult with application stakeholders to:

Assist in problem resolution and provide general support;
Gather information about their applications;
Review of code and database designs for existing application to identify solutions to issues
Documentation of application functions
Communicate effectively to staff with varying levels of systems and technical understanding.
Escalate issues and risks, as appropriate.
Perform analytical, planning, organizational, evaluation, and problem-solving.
Detect and address problems, independently and working with other specialists.
Work within a multi-vendor/staff environment.
Adjust communication methods and patterns to match the audience.
Participate in routine assessments of applications for compatibility with new operating systems and cloud solutions.
Coordinate testing of applications for security and reliability.
Identify potential risks, create policies and procedures to reduce them, and implement contingency plans including the preparation of applications for disaster recovery.
Develop backup strategies to ensure application recover ability.
Updating software releases as required, including the testing and implementation of new operating system releases.
Supporting the acceptance testing and production environments.
Adhere to quality assurance guidelines and maintain quality assurance on all deliverables.
Controlling and securing business application source code, executable load modules and business application data.
Maintain migration documentation that incorporates operating procedures, standards and guidelines.
Deploys vendor supplied code in multi-tier environments
Installs, configures and maintains application infrastructure software
Patches and upgrades middle tier and COTS applications as needed
Researches and analyzes industry trends and new products
Performs routine maintenance to ensure optimal middle-tier performance
Provide on-call support on an as-needed basis.
Be able to work in a fast paced environment with minimal supervision.
Status reporting to the Manager as required;

IT Technical Business Analyst

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