Service Design / User Research Expert

This is a remote position.

Project Description :

The Client is seeking qualified vendor-provided resources to support Business Communication Solutions (BCS) Branch, the Media Monitoring and Insights (MMI) solution, and the modernization one of the Province’s Web platforms. These resources will address the recommendations and observations of an external review, implementing modern development practices, and improving usability and sustainability.

Responsibilities:

Requirements

Qualifications:

Experience:

·       At least 5 - 10 years of experience in service design, user research, or UX within large-scale digital projects, preferably in the public sector.

Technical Expertise:

·       Proficiency in qualitative and quantitative research methodologies, including interviews, surveys, and usability testing.

·       Skilled in using UX and research tools like Figma, Adobe XD, User Testing, or Optimal Workshop for prototyping and testing.

·       Understanding of accessibility standards (e.g., WCAG) and principles of user-centered design to enhance inclusivity in the digital space.

Skills:

·       Strong analytical and problem-solving skills for interpreting user data and translating findings into actionable design insights.

·       Excellent communication skills to present findings and work collaboratively with cross-functional teams, including developers, designers, and stakeholders.

             Certifications (optionally):

·       UX Design Certification (Nielsen Norman Group or equivalent)

·       Human  Centered Design (HCD), or Certified Usability Analyst (CUA)