Export Customer Service (Solventum)

Gracias por tu interés en trabajar para nuestra empresa. Contar con el talento adecuado es crucial para lograr nuestros objetivos. El 01 de abril de 2024, 3M Healthcare experimentó una separación corporativa que condujo a la creación de una nueva empresa denominada Solventum. Aún, estamos en el proceso de actualizar nuestra página de carreras y los documentos de nuestros aplicantes, los cuales actualmente tienen la marca 3M. Mientras tanto, nuestra Política de Privacidad aquí: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continúa aplicándose a cualquier información personal que envíe, y los puestos de la marca 3M que figuran en nuestra Página de Empleo son para puestos de Solventum. Igual que con 3M, en Solventum todos los solicitantes calificados serán considerados para un empleo sin importar su raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o condición de veterano protegido.

Job Description:

Export Customer Service (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

As a(n) Export Customer Svc Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Managing orders utilizing SAP, COMS (Corporate Order Management System) and Salesforce databases.
• Work directly with manufacturing locations, DCs, division supply chain, and freight forwarders to ensure the timely export of orders.
• Understands and supports the export rules and regulations to comply with US Export Regulatory policies and procedures for international shipments.
• Manage enquires direct from customers regarding product availability, order status, expedites, etc. 
• Follow up on escalations, delays, and transportation issues.
• Identify and implement opportunities to improve customer satisfaction and/or processes.

Your Skills and Expertise 
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher AND (6) years of Customer Service Experience  

OR

• High School Diploma/GED from AND (4) years of Customer Service Experience

AND

In addition to the above requirements, the following are also required:

• 4 years of speaking and writing bilingually in English and Spanish

Additional qualifications that could help you succeed even further in this role include:

• Experience in export transactions
• Excellent organization skills with ability to prioritize and manage multiple assignments
• High proficiency using PC based applications (Excel, PowerPoint)
• Experience working on cross-functional and international teams
• Salesforce, SAP and COMS experience
• Initiates, leads, and implements the process of problem identification and resolution

Work location: Remote     

Relocation Assistance: Not authorized

 

Must be legally authorized to work in country of employment without sponsorship for employment visa status

 

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Solventum es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.