ServiceNow Product Manager

Job Description & Summary

The Opportunity

The Operations Team is responsible for serving as a strategic business partners across IT and other functional units as well as the lines of service. The primary focus of this team is to identify trends in performance of qualitative and quantitative data related to IT Operations and propose innovative solutions/services to IT leadership and business stakeholders.

What you will be doing:

• Managing a large scale, world class Service, Asset, and Configuration Management scope for a global customer base;

• Managing data certification module and schedules for a variety of stakeholders;

• Implementing Common Services Data Model (CSDM) v3 preferred;

• Enabling automated processes that enable and improve Security Operations, Front and Back office operations, IT Service Management, IT Business Management, and Governance Risk and Compliance (GRC);

• Creating solutions that mature and optimize the platform, reduce manual overhead, and drive measurable process improvements for Change, Problem, Incident, Release, Service Availability reporting, Event and Alert automation;

• Leading an indirect/direct team for process improvement initiatives that enhance data architecture, data quality and data hygiene;

• Acting as technical lead on global transformational projects within a rapidly changing environment;

• Owning the enablement of digitization and business process automation on the ServiceNow platform in an enterprise environment;

• Contributing to mature and robust configuration management plan, procedures and standards;

• Developing and delivering impactful presentations and written communications;

• Possessing the ability to provide training or consultation on area of specialization in support of industry leading practices and strategies for the ServiceNow platform, tooling and integrations that optimize the platform and deliver value;

• Working in and managing ambiguity including dealing effectively with issues that do not always have a process, system or solution in place;

• Working globally in a high tech environment, including global delivery.

What we need from you:

• Minimum Years of Experience: 6 year(s) of relevant experience in progressive roles managing IT operations quality control, process improvement, and compliance.

• Degree Preferred: Bachelor Degree

• Preferred Fields of Study: Information Technology

• Certification(s) Preferred: ServiceNow: CSA, CAD, CIS - Event Management, IT Service Management, Discovery, CAS - Performance Analytics, ITIL Foundations v4 or higher certification

• Demonstrating experience with successfully managing day to day operations and improvement projects for CMDB, Discovery, Integration Reconciliation Engine (IRE), IntegrationHub, Service Graph, IT Asset Management, Data Certification, and ServiceNow platform core functionality (scripting, business rules, UI actions, scheduled jobs, etc);

• Displaying abilities as a technical leader, taking initiative and setting priorities independently.

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