Admin, Salesforce

Who We Are

At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body.

When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others - and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you'll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.

Why join our team at Lucet?

We are a team of collaborative and hard-working professionals working to improve behavioral health outcomes working in a fast-paced and changing environment. At Lucet, no two days are the same. If you find joy in meaningful work and delivering excellent results, we encourage you to apply!

Benefits

We are looking for top-tier skills and experience in our remote-work environment and that’s because we offer top-tier compensation and benefits, which include:

• The starting salary that Lucet reasonably expects to pay for this position ranges from $56,000 - $73,000 annually, PLUS an annual performance-based, discretionary . Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Full Health Benefits – Medical, Dental, and Vision
• 401(k) with competitive employer match
• Company paid life and disability insurance, wellbeing incentives, and parental leave
• Professional development opportunities and tuition reimbursement
• Paid time off including paid time off for volunteering
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.
  
  

What You Will Do - Essential Functions

The Salesforce Administrator is responsible for administering and managing the Salesforce system to achieve maximum benefit for the organization. The role may involve user management, automation, data management, reporting, troubleshooting, and upgrades to the system. The Salesforce administrator will work with other key members of the organization and team.

• Salesforce Provider Data Management & Reporting - Focuses on overseeing the Salesforce data storage, processes, workflows, cases, and reporting related to provider data.
• Salesforce Roles & Access Management - Emphasizes managing Salesforce roles, profiles, sharing rules, workflows, and groups for effective user access and permissions.
• Data Forms & Integration for Provider Data Systems - Highlights the creation, updating, and management of data forms while integrating with Salesforce and other systems for smooth provider data management processes.
• Continuous Improvement of Reporting & Process Automation - Focuses on assessing reporting needs, system capabilities, and identifying opportunities to streamline processes, automate, and enhance self-service.
  
  

Who You Are

Required Qualifications

• Certified Salesforce Administrator or willing to obtain certification within 6 months of hire
• 1+ years of experience in Salesforce administration
• Understanding of Salesforce permission sets, profile permissions, sharing, and hierarchy
• Proficiency in creating Salesforce profiles, allocating roles, and managing access.
• Knowledge of importing sales data and generating Salesforce reports.
• Ability to create and maintain Salesforce databases.
• Intermediate to Advanced user of Microsoft Excel and Word

Someone who embodies our values by:

• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is an opportunity.
• Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.

Competencies

• Focused and detail oriented
• Excellent communication skills to effectively communicate and interact internally and externally
• Self-motivated
• Professional demeanor in response to all situations regardless of the nature or circumstances of the situation
• Able to manage multiple tasks in a fast-paced, changing environment
• Team player
• Pride of work and commitment to quality and accuracy
• Working Conditions:
• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
• A quiet workspace with minimal background noise for calls.
• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting).
  
  

No candidate will meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.