Vice President - Operations

Overview

Venn is at the forefront of healthcare staffing and resource optimization. Designed by Jackson Healthcare, leaders in the healthcare staffing industry, Venn addresses challenges that directly impact healthcare organizations through staffing optimization, supplier management, and workforce solutions technology.

Venn drives a new perspective in the market and capacity to achieve optimal results by customizing workforce models specific to each client and actively shaping the future of healthcare workforce optimization.

We are a Jackson Healthcare company and we are now the second largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:
Time/Expense Management – 20%
• Oversee time and expense processes to ensure accurate, timely submissions and seamless client
invoicing.
• Implement best practices to streamline reporting and reconciliation for both clients and internal teams.
 

Invoicing and Payment Management – 20%
• Manage end-to-end invoicing and payment operations to ensure accuracy, compliance, and timely
execution.
• Develop and enforce processes that enhance efficiency and transparency in financial transactions.
 

Vendor Management – 20%
• Lead vendor management strategies, ensuring alignment with client needs and operational goals.
• Establish and maintain strong relationships with vendors to optimize service delivery and mitigate risks.
 

Kimedics Technology Roadmap – 10%
• Collaborate with the product team to develop and implement Kimedics features aligned with client
requirements.
• Oversee the adoption of Kimedics technology to enhance client operations and improve user experience.
Credentialing Management – 10%

• Ensure credentialing processes are efficient, accurate, and compliant with regulatory standards.
• Drive improvements in credentialing workflows to support client satisfaction and operational success.
 

Team Leadership & Development – 10%
• Manage and mentor a diverse team of billing representative, credentialing/supplier contract managers, and
operational staff.
• Build a culture of accountability, innovation, and excellence while fostering professional growth.
• Develop and execute training programs for internal teams to enhance operational excellence and client
delivery.
• Ensure consistent onboarding and development processes to support a growing workforce.
 

Strategic Oversight – 10%
• Lead the development and scaling of operational infrastructure to support business growth.
• Drive continuous process improvements across all operational functions, ensuring scalability and
efficiency.
• Identify potential operational risks and implement proactive strategies to minimize impact.
• Ensure compliance with industry regulations and maintain high standards for operational security and
integrity.
 

SECONDARY FUNCTIONS (IF APPLICABLE)
• May work on special projects or other duties as assigned
SUPERVISORY/BUDGETARY/EXTERNAL COMMUNICATION RESPONSIBILITY
• Manages a team of 1 - 4 direct reports
• Department/Division budget of generally $1MM+
• May communicate with external clients, clinicians, vendors, and service providers
 

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS
• Bachelor’s Degree required; MBA, PMP, or CSSBB preferred
• 10+ years of leadership experience in operations, workforce optimization, or program management

• Proven ability to scale operations in a dynamic or startup environment
• Experience with Vendor Management Systems and workforce solutions is highly preferred
• Strong leadership and team-building capabilities, with a focus on delivering high-quality client outcomes
 

KNOWLEDGE, SKILLS, AND ABILITIES
• Ability to adhere to and exhibit the Company Values at all times
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Teams
• Extensive knowledge of time/expense management, invoicing and payment systems, vendor management,
and risk mitigation
• Working knowledge of Salesforce or relative CRM systems
• Ability to effectively manage multiple competing priorities in a fast-paced environment
• Excellent communication skills - both oral and written
• Ability to build strong business relationships at all levels
• Strong interpersonal skills
• Strong attention to detail
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Solid critical thinking and creative problem-solving skills
• Ability to consistently meet goals, commitments, and deadlines
• Ability to work with sensitive information and maintain confidentiality
 

KEY COMPETENCIES REQUIRED
1. Financial Acumen
2. Tech Savvy
3. Strategic Mindset
4. Plans & Aligns
5. Optimizes Work Processes
6. Develops Talent

7. Communicates Effectively
8. Persuades
9. Manages Complexity
10. Situational Adaptability
11. Drive Engagement
12. Customer Focus
 

PHYSICAL, MENTAL, WORKING CONDITION, AND TRAVEL REQUIREMENTS
• Typical office environment - sedentary with typing, writing, reading requirements
o May be able to sit or stand
• Speaking, reading, writing, ability to use a telephone and computer
• Ability to exert up to 10 lbs. of force occasionally
• Ability to interpret various instructions
• Ability to deal with a variety of variables under only limited standardization

What is in it for you
 

Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
Paid maternity and paternity leave.
Company sponsored 401k plan with company matching.
PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.
Remote/work from home job opportunities

EEO Statement

Venn Workforce Optimization, LLC is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, pregnancy, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates