People Services Specialist

About Us

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

About The Team

As a global company, our corporate teams support billions of dollars in equipment sales every year.

In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.

Every day your work will make a difference in the way we run our business and the in the way customers interact with us.

Job Description

When you join RB Global you will be part of a diverse, global team that is focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision.

The People Services Specialist is accountable for delivery of intake/escalated tier HR guidance and solutions to People Leaders and Employees across North America. Incumbent will partner and collaborate closely with all People Team Centers of Excellence for matters requiring COE expertise. The role requires both tactical and excellent execution in a dynamic and demanding environment, that ensures a “one team all in” continuity. The focus is on delivering People services ensuring a strong commitment to internal customer service, quality, and ongoing process improvement.

Responsibilities

Triage incoming People Service Center tickets and emails; research and resolve requests that come into the Center in a timely and efficient manner

Deliver day to day hands on works for wide range of People Team spectrum including onboarding, HR policy, immigration, HR systems questions and cyclical People initiatives/ programs

Work as a foundational subject matter expert in all areas of HR and other functions supported by shared services (i.e. payroll, equity, benefits, etc.)

Responsible for maintaining the data accuracy/integrity of various people systems and tools

Ensures that HR processes, policies and tools are applied consistently to contribute to business goals

Analyze requests and escalate issues to various People Team workgroups when service center unable to resolve and serve as liaison with People Team COE to ensure case resolution

Other duties and special projects as assigned

Qualifications

Bachelor’s degree or combination of education and equivalent work experience required

2 years of active HR experience required