PAS Specialist

Department Overview:

OHSU Casey Eye Institute is a premier academic medical center providing eye care for adults and children in the Pacific Northwest and beyond. We treat eye conditions from the most straightforward to the most complex and offer expert care in all ophthalmology specialties. Learn more about our clinics and services. 

 

Since 1945, OHSU Casey Eye Institute doctors and vision scientists have worked side by side to discover the causes of eye disease and find new treatments. Bringing research and patient care together helps us turn possibilities into realities OHSU Casey Eye Institute is a "High Performing" eye hospital, which means we are ranked in the top 10 percent nationally by U.S. News & World Report.

 

This position provides administrative and clinical support to the Genetics and Vision Rehabilitation Divisions. Duties include phone coverage, complex appointment and diagnostic test scheduling, insurance verification, patient check-in/out  and other tasks as needed. This is a full-time, on-site, benefitted position.

Function/Duties of Position:

Triage phone calls, dispensing appropriately, including facilitation of prescription refills, consults, walk-ins and emergencies. Call patients to confirm appointments.  Check-in/out patients at the front desk, schedule follow-up appointments as needed. Copy and mail patient records as requested within HIPPA guidelines.  Answer phones, triage and dispense calls appropriately for genetics.  Receive information by phone from referring physicians, clinics and/or patients, schedule appointments.  Procure necessary records from referring physicians, mail new patient information packets, serve as patient advocate when possible by assisting with transportation and accommodation arrangements.     general office duties to include filing, scanning, projects and other various tasks as assigned. Perform cash handling and billing duties in a timely and thorough manner. Duties include educating patients on related billing issues as appropriate, quoting self-pay patients when indicated, collecting co-payments and past due balances when indicated, providing patients with appropriate receipts per CEI procedures, performing end of day duties following CEI protocol and guidelines (closing/balancing cash drawer and giving documentation with monies to designated person)

 

Customer Service.  Provide high quality customer service to both external customers (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry.  This duty includes prompt and professional communication efforts, face-to-face customer contact skills, excellent customer service skills. Schedule new and return patient appointments, including residents and faculty, ancillaries and surgeries; prepare patient appointment list. Greet patients and confirm that an appointment has been kept.  Identify and collect deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures.    Explain and satisfy any necessary patient signature requirements.  Prepare charts for patient appointment, as desired by each physician.

 

Enrollment & Authorization.  Gather and/or verify patient information including demographics, insurance coverage, and financial status.  Confirm patient eligibility for health care coverage and clarify any managed care arrangements.  Obtain authorizations for clinical care, procedures, and laboratory studies.  Enter all information accurately into OHSU databases or into the medical record when necessary.  Follow up on pending authorizations. 

 

Arrange Care.  Schedule new patient appointments on line.  Obtain prior medical records and studies if appropriate.  Create a medical record if needed.  Arrange stretchers, wheelchairs, and interpreters when necessary, and accommodate other special needs whenever possible.  Mail information packets.  Provide personal reminders to patients about upcoming appointments.  Obtain and prepare OHSU medical records before scheduled appointments.  Assist Casey staff with supporting administrative clinic functions including filing and pulling patient charts, sending and faxing medical records when indicated, and assisting staff with mail distribution.

 

Integrated Care.  Arrange and order associated clinical, diagnostic, or laboratory services; obtain authorizations when necessary.  Direct patients to appropriate providers for other health care issues.  Complete and route direct referrals to other clinical services.  Contact primary care physicians or their designees to obtain authorizations for urgent care.  Schedule return appointments on line, and manually if necessary; initiate authorization requests for subsequent care.

 

Other clinic-related or administrative duties as assigned by supervisor.

Required Qualifications:

Six months of work experience in a medical office setting, including high volume direct patient contact; OR one year of work experience in a high volume direct public contact position.

 

Demonstrated leadership skills and the ability to effectively delegate and motivate staff.  Ability to train others and effectively transfer knowledge.  Strong work knowledge of PAS and front desk policies and procedures.  Demonstrated PAS user skills and extensive knowledge of integrated care at OHSU.  Knowledge of managed care billing procedures.  Strong relationship-building skills with patients, health plans, providers, staff, management.  Exceptional customer service skills and telephone etiquette.  Exceptional interpersonal skills.  Ability to resolve conflicts and problem-solve between parties. Strong patient advocacy skills and the ability to evaluate patient concerns for timely resolution. Accounting knowledge and demonstrated ability to develop oversee and maintain budgets. Experience with account reconciliation and proven ability to manage basic accounting projects. Excellent organizational skills and capacity to manage multiple tasks. Strong written and verbal communication skills.  Ability to manage competing priorities.  Ability to meet deadlines and urgent patient and system needs.  Ability to work independently and to serve as a positive and professional role model.  Must have demonstrated record of reliable attendance, punctuality and proven successful performance in past and present.

Preferred Qualifications:

GED or high school diploma preferred.

 

Work experience in an Ophthalmology/Genetics medical office setting, medical terminology knowledge, and scheduling of complex medical and diagnostic tests. Proficiency in university network computer applications using Windows,  EPIC and associated applications.

All are welcome: Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.