Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Primary Responsibilities:
Client Delivery to include serving as the Patient Services subject matter expert as it relates to new business opportunities; lead or participate in internal and external meetings to consult on solutions that will meet the needs of the client; understand our product and service offerings and be able to identify opportunities that align to a client's challenges; field client questions and requests; interpret client needs and develop appropriate action plans for implementation; engage with appropriate client contacts to provide proactive updates, address concerns, and explore program opportunities and provide internal advocacy for client.
Team Management to include identifying staffing needs for new launches and working with Operations to ensure a smooth handoff from the Sales to Launch cycles; serve as the interface for cross functional activities; work with team management to design programs to maintain high motivation among team members; provides training and mentoring to team members and conducts career development discussions; Hold regular meetings with team and one-on-one meetings with direct reports; Provide coaching and guidance to leaders and partner with Human Resources in the resolution of associate relations issues.
Training and Mentoring to include translating organizational strategies into team goals; leading training sessions; mentoring direct reports and develop plans to facilitate growth and development for team members; help identify potential opportunities for team members; conduct quarterly talent review, coach and counsel team members.
Financial Accountability work in coordination with senior leadership and Finance to include managing monthly budget and expenses; ensure solutions being sold for new clients are in line with profitability targets; may participate in budget development; apply key financial indicators (i. e., operating income, revenue, etc.) to help assess program financial performance.
Quality and Compliance to include explaining to clients how we ensure and track quality and report on quality trending; understand and explain to clients how we monitor team member performance and adherence to policies & procedures.
Organizational leadership to include supporting company initiatives; exemplifying core values; accepting and effectively communicating decisions on company policies, plans and programs; ensuring open communication at all levels; and rewarding appropriate behavior.
May collaborate across various groups (i.e. IT, PMO, NBD) on program projects, new service line implementations, database updates, UAT, etc.
May require travel to attend client meetings, trainings, or to support team members across multiple offices.
Performs related duties as assigned.
Requires broad training in fields such as business or healthcare administration, accountancy, sales, marketing, computer sciences, social work or other vocations generally obtained through completion of a four-year bachelor's degree program or clinical studies such as nursing, pharmacy and other clinical roles. Normally requires a minimum of five (5) years of progressively related responsibility, including at least three (3) years at a supervisory level.
The ideal candidate will have strong leadership/managerial experience, prior client-facing experience, and excellent relationship building and collaboration skills.
General knowledge of reimbursement and patient assistance programs and database elements and functionality; operational policies and processes, particularly distribution processes/interfaces preferred
Client management experience
Strong verbal and written communications skills and demonstrated presentation skills
Ability to lead and develop others
Ability to collaborate and work across groups to make decisions and resolve issues
Strong interpersonal skills
Strong organizational skills; attention to detail
Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint)
The ability to manage multiple tasks along a parallel process
General understanding of health care payer research, healthcare policy and payer landscape preferred
Ability to resolve associate issues effectively and efficiently
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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