Product Specialist

Job Summary:

Are you passionate about delivering exceptional client services in a dynamic, industry-leading software company? Do you thrive in a remote working environment and enjoy the challenge of supporting customers across North America? If so, we have an exciting opportunity for you.

Based in the UK and established more than 30 years ago, Artifax Software is an industry-leading cloud software company that develops, supports, and delivers solutions and services to venues. Primarily working with organizations within the arts and cultural sector, Artifax supports household names globally, including theatres, concert halls, art centers, festivals, museums, galleries, visitor attractions and places of worship. Customers include the Royal Albert Hall, Metropolitan Museum of Art, LA Music Centre, South Bank Centre, Edinburgh International Festival and Toronto International Film Festival.

We are innovative and entrepreneurial, always looking for new ways to improve our software and services.

Supporting over 400 customers worldwide, we are part of Volaris Group, a global family of more than 450 software companies and a division of Constellation Software Inc, a publicly traded multi-billion-dollar organization. This allows us to benefit from a vast specialist knowledge and resources network.

With significant growth plans in the UK and North America already underway, this is a fantastic time to join the team.

Job Description:

As a Product Specialist, you will be the first point of contact for our North American customers, providing top-tier user training, consultation, technical support, and documentation. Your role is crucial in helping customers maximize their investment in Artifax products, contributing to our financial and strategic goals.

Key Responsibilities:

• Project Management: Provide system configuration consultancy, conduct training sessions, and write custom reports and development specifications.
• Revenue Generation: Work with existing clients to plan new projects that deliver value to their teams.
• Support Helpdesk: Offer telephone and email support to meet SLA targets.
• Customer Retention: Develop and nurture customer relationships to increase product usage and revenue and minimize attrition.
• Content Creation: Contribute to training materials, blog posts, and social media content.
• Internal Training: Provide product-related training to staff and participate in team meetings and industry events.

Professional Experience:

• PMP or PRINCE2 certification desired.
• Knowledge of cultural venues or the arts sector.
• Experience with software in the arts and culture sector desired
• Familiarity with ArtifaxEvent is a plus.

Key Competencies:

• Ownership: Proactively address challenges and align actions with company objectives.
• Commercial Thinking: Make informed decisions using business understanding and data.
• Initiative: Demonstrate a positive attitude and mobilize colleagues.
• Effective Communication: Present information clearly and engage in empathetic listening.
• Continuous Improvement: Seek new ideas and improvements.
• Technical Competence: Exhibit expertise in your functional area.
• Wellbeing: Manage workload effectively and maintain a healthy work-life balance.

Skills:

• Problem-solving and recommending solutions.
• Clear and concise communication.
• Understanding customer business needs.
• Managing stakeholder interests.
• Proficiency in Excel and data management.

Join us at Artifax Software and be part of a team that supports some of the most prestigious cultural venues worldwide. Apply now to make a significant impact in the arts and culture sector!

Worker Type:

Regular

Number of Openings Available:    

1