Manager, Sales Operations

Company Overview:

Liquidity Services (NASDAQ: LQDT) operates the world’s largest B2B e-commerce marketplace platform for surplus assets, with over $10 billion in completed transactions to more than 5 million qualified buyers worldwide and 15,000 corporate and government sellers. It supports its clients’ sustainability efforts by helping them extend the life of assets, prevent unnecessary waste and carbon emissions, and reduce the number of products headed to landfills.

The Manager, Sales Operations will be working closely with Field Operations, Sales, Finance and Support functions, to ensure a smooth & efficient consignment to cash process across all selling platforms is critical to the success of this role.

• Manage all aspects of office operations including overseeing the day-to-day functions including office workflow efficiencies and ensuring that telephones are answered promptly and courteously
• Manage customer complaints & propose/execute solutions as needed. Handle customer payments including collection calls and payment holdbacks as required
• Schedule customer service staff to ensure maximum customer service levels
• Manage adherence to company policies, procedures and best practices
• Monitor and measure service metrics and implement improvements or changes to workflows and resource allocation to support continuous improvement
• Provide input to the budget and strategic decisions that affect the office operations teams
• Be a subject matter expert for all projects relating to office and field operations
• Manage field inspections
• Provide operational support for new initiatives implemented by the company e.g. working with strategic partners and acquisitions
• Ensure that all administrative staff adhere to governmental regulations and requirements for payment reporting, DMV regulations, sales tax collection and exemption
• Interact with LSI’s Marketing, Technology and Operations departments to develop processes and services adapted to specific buyer client needs
• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
• Leading and developing a team of operations and data entry professional, providing mentorship, guidance and support
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks
• Set individual goals strategic goals for operational efficiency and increase individual productivity
• Hire, train, and evaluate employees as needed
• Perform other duties as required

Supervisory responsibilities:

• Manage direct and indirect reports as you work to develop a strong team

Education/ Experience:

• 3-5 years in a senior leadership role in operations
• Bachelor’s degree (or equivalent) in operations, operation management and/or inventory/supply chain management
• Experience working with Heavy Equipment and Fleet
• Experience working with Auctions is a plus
• Masterful organizational, communication, and leadership skills, backed by previous professional success
• Strong working knowledge of data analysis and performance metrics, using business management software
• Proven ability to plan and manage operational processes for maximum efficiency and productivity required

Skills:

• Strong analytical/problem-solving skills
• Strong verbal and written communication skills

Ability:

• Team player and leader with ability to work in cross-functional team environments and across business units
• Long term desire to play key role with an innovative company reshaping its industry

Travel: 10%

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liquidity Services Inc. reserves the right to modify position duties at any time due to business necessity.

Liquidity Services is an Equal Opportunity Employer.