Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its 2.0 million members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $16.6 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
POSITION SUMMARY
We are looking for a proactive and skilled Production Support Engineer to join our team. This role is responsible for ensuring the stability, availability, and reliability of our production systems, swiftly responding to incidents, and working closely with cross-functional teams to address and resolve technical issues.
The ideal candidate will excel at diagnosing and troubleshooting complex issues, collaborating with product and engineering teams, and documenting solutions in alignment with our incident and change management processes. They will also be instrumental in enhancing support efficiency by automating routine tasks, maintaining monitoring systems, and meeting or exceeding SLA commitments.
Key responsibilities include verifying and reproducing incidents in non-production environments, overseeing root cause investigations, and maintaining comprehensive knowledge bases and support tools. This role is ideal for someone who is detail-oriented, able to work under tight deadlines, and committed to continuous service improvement to minimize downtime and optimize operational performance.
If you are passionate about delivering high-quality production support and improving system reliability, we’d love to have you on our team.
RESPONSIBILITIES
REQUIREMENTS
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We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
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