Regional Head of Customer Support

Are you ready to make a difference?
At KAMI Workforce, we’re on the hunt for an enthusiastic and strategic Regional Head of Customer Support to lead our dedicated team across Southeast Asia! This is more than just a job—it's an opportunity to truly advocate for our customers and shape a stellar service experience that resonates with our mission.

About KAMI Workforce:
We are a trailblazer in HR technology, proudly serving hundreds of enterprise clients across diverse industries. Our innovative approach to HR solutions is tailored to meet the unique needs of each company, and we’re excited to have you join our journey!

Your Role: As Regional Head of Customer Support, you will be at the forefront of crafting and streamlining a customer-centric culture. You’ll lead a vibrant team, establish effective service processes, and directly engage with high-value clients to ensure their needs are met, and satisfaction is guaranteed. Together, we will create outstanding experiences that bring value to our clients. Ready to jump in?

Requirements

What we’re looking for:

Hard skills:

• At least 5 years of experience in customer support management, ideally within the HR tech field.
• Proven expertise in managing "enterprise-grade software implementation and onboarding".
• Solid leadership and team management skills—experience overseeing remote teams is a plus!
• Strong understanding of enterprise software solutions to effectively coach and uplift your team’s customer service capabilities.
• Sharp problem-solving abilities with an eye for detail to drive process enhancements.

And some essential soft skills:

• Excellent communication and interpersonal skills to foster collaboration across diverse teams.
• Innovative mindset with a commitment to continuous improvement and operational excellence.
• Self-motivated and capable of making independent decisions, even under pressure.

Benefits

What’s in store for you?

• Opportunity to work in an exciting and fast-paced environment with like-minded professionals
• Rapid professional development and career growth 
• Thrive in a collaborative and inclusive work environment that values your unique contributions
• Earn attractive commissions for onboarding large deals

Remuneration

• Enjoy a monthly base salary ranging from USD 1,500 to 2,000

Benefits

• Get private health package, prioritizing your well-being
• Embrace the freedom of remote work, allowing you to tailor your work environment to your needs.