About Penbrothers
Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.
About the Client
Our Client is a leading company in the workforce management industry, committed to innovation, collaboration, and excellence. The organization prioritizes delivering outstanding service to both internal teams and external clients, ensuring high standards of efficiency and client satisfaction. A culture of continuous improvement drives success, with a focus on maintaining operational excellence and fostering strong partnerships within the industry.
About the Role
The US HR Operations & HRIS Specialist will play a crucial role within the Service Center team, supporting our Client's mission of delivering exceptional service. This role involves applying service center knowledge, customer service expertise, and ticket management skills to ensure smooth operations. Key responsibilities include efficiently onboarding and offboarding talents and clients, managing BEATS-related cases, and maintaining service excellence. The ideal candidate will excel at prioritizing tasks, adapting to changing needs, and resolving challenges to uphold high service standards. During peak periods or understaffing, the Service Center Specialist may also assist in other areas of the BEATS team to ensure timely issue resolution and continued service quality.
What You’ll Do
New Hire Onboarding & HRIS Management
Oversee the onboarding process for new talents, ensuring accurate and timely data entry into the HRIS system.
Conduct background checks to verify compliance with company policies and promptly address any discrepancies.
Assist new talents in completing required U.S. tax forms (W-4, state withholding) and the I-9 Form, ensuring all documentation complies with federal regulations.
Help talents set up direct deposit and verify payroll information to ensure accurate payment processing.
Regularly update and maintain talent records in the system, including job placements, role changes, and personal details, ensuring all records are current and compliant.
Client System Setup & Configuration
Assist in the setup and configuration of client systems, ensuring seamless onboarding for new clients.
Set up pay rates, job positions, and integrate compensation elements (e.g., tips) as per client agreements.
Ensure that any changes to existing client profiles or compensation structures are accurately reflected in the system to support smooth operations.
PTO Credits Management
Manage and track the allocation of Paid Time Off (PTO) credits for internal and external talents, ensuring the accurate recording of PTO data in the HRIS system.
Process PTO adjustments, including carryovers or corrections, and ensure timely updates.
Address PTO-related inquiries and resolve any discrepancies, ensuring compliance with company policies.
Maintain accurate PTO records to avoid payroll discrepancies and ensure talent satisfaction.
Salesforce Case Triage
Handle and prioritize Salesforce ticket cases related to the BEATS Team, including activation, payroll, billing, accounts receivable, and system assistance.
Assign cases to appropriate teams, ensuring timely resolution of issues and providing regular updates to stakeholders on progress.
Process Improvement & Continuous Development
Identify areas for process improvement within the Service Center, proposing solutions to enhance operational efficiency, accuracy, and service delivery.
Contribute to cross-functional projects aimed at improving onboarding, system updates, and talent management processes.
Assist in the development and implementation of new policies, procedures, and best practices to improve team productivity and client satisfaction.
Training & Knowledge Sharing
Support the training of new team members on system usage, HRIS processes, and company policies.
Help maintain and update training documentation to support ongoing learning within the team.
Share best practices and knowledge to promote continuous improvement and team collaboration.
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