Medical Admin Support Specialist - Remote Role

TRA’s corporate office is hiring for a full-time member of our Physician Admin Support team. In this role you will provide direct, internal support for Physicians and Radiologist throughout our TRA and Diagnostic Imaging Northwest locations. Top candidates will have a proven ability to move quickly from task to task while maintaining a high standard of customer service. Individuals that thrive in a flexible and dynamic environment will be successful on this team!

Please see additional details below as well as link to submit your application directly. We look forward to connecting with you!

Location: 100% remote (Applicants must reside in AL, AZ, GA, ID, NC, TX, UT, or WA. If you do not live in one of these states, we cannot consider you for hire.)

Schedule: Night Shift - Wednesday - Saturday - 8:30PM - 7AM

Pay and Benefits:

New employees to this role can expect to be offered $18.66 - $22.21 per hour based on relevant experience, skills, and abilities. This role is also eligible for a +$2.75 evening shift differential and a +$3.00 weekend shift differential. 

Benefits + Perks: 

• Prioritize your work / life balance - No on-call or overnight shifts!
• Shift differentials for any hours worked after 6PM or on the weekends 
• Medical, dental and vision benefits
• Available HSA and FSA options 
• Mental health and wellness benefits through our Employee Assistance Program (EAP) 
• Basic life insurance, and long term disability coverage 
• Robust 401K package: Automatic 3% employer contribution on day one + up to 3% employer match
• Accrue up to 17 days of PTO per year for all eligible new employees
• Generous PTO rollover + PTO cash out opportunities 
• 9 paid holidays
• Annual, automatic compensation growth path
• Profit sharing
• Options for Legal / ID Protection, and more

About TRA Medical Imaging

TRA Medical Imaging is a premier, physician-owned and physician-led radiology practice with a 100+ year history of serving the communities of the South Puget Sound region. Centered in Tacoma, WA, TRA has a geographic presence extending from Seattle to Olympia. TRA takes pride in diversity and inclusion, a philosophy that aligns well with our Pacific Northwest values.

We are led by a progressive group of approximately 100 sub-specialized radiologists who take pride in delivering high-quality, patient-centered care while fostering a practice culture intended to feel more like a family than a corporation.

Why Choose TRA Medical Imaging

TRA is an independent, stable, and diversified practice with a broad clinical and geographic footprint. Our governance structure is transparent, democratic and equitable with an unwavering commitment to physician leadership and autonomy. As part of that promise, TRA welcomes employee participation and collaboration and is committed to providing personalized professional development opportunities.

Our commitment to culture is evidenced by our certification as a great workplace by the independent analysts at Great Place to Work and embodied by our mission statement: Trust our family to care for yours. TRA has been the respected provider of excellence in medical imaging in the South Sound since 1918. Join our team as we write the next 100 years of the TRA story.

Want to learn more about TRA’s commitment to patients, employees and our community? Visit https://www.tranow.com/about/careers/ and explore your future with us today!

Job Summary:

The Physician Administrative Support (PAS) team member supports a fast-paced healthcare organization with high call volumes and complex administrative tasks. The radiologists rely heavily on the PAS team to coordinate time-sensitive tasks, facilitate communication between providers, and communicate critical results to referring physicians and healthcare providers in an accurate and timely manner. 

This position also provides some additional administrative support to other departments within the organization. It demands a high level of professionalism and the ability to work efficiently under tight deadlines.  This position reports to the supervisor of the department, under the direction of the Administrative Services Manager. 

Essential Job Functions:

Manage multiple phone lines and direct calls using a centralized phone system:  

1. Ensuring calls are routed to the appropriate radiologist
2. Relaying pertinent patient and/or examination information and instructions between radiologists, technologists and other health care providers
3. Utilizing / accessing multiple EMR systems

Process time-sensitive tasks: 

1. Relay critical results; initiate emergency back-up support protocol for radiologists; escalate STAT reads; etc.
2. Problem-solve technical issues related to image acquisition for interpretation:  troubleshooting and working closely with IT as needed
3. Provide overall office support to include but not limited to: assisting with administrative tasks, emails, perform research activities, faxing, mail distribution, type and disseminate letters, compose and maintain routine documents when necessary, coordinate special projects in support of other departments
4. Maintain confidentiality at all times, as required by facility policy and HIPAA privacy and security guidelines

Qualifications:

Education/Work Experience

• High School Diploma or GED required.

• Associates degree preferred or equivalent two years administrative and/or receptionist experience.

• Medical terminology background preferred.

Job Knowledge/Skills

• High degree of flexibility with ability to adapt quickly to change.
• Strong organization and follow-through skills with ability to find/utilize resources appropriately.
• Must possess strong computer skills and comfortable using multiple applications.
• Must work well with others, as well as work independently with minimal supervision.
• Ability to problem solve and engage in critical thinking.
• Excellent oral and written communication skills.
• Ability to interact effectively with physicians, clinical staff, management and vendors.
• Effectively communicate medical findings.
• Familiarity with medical terminology.
• Basic knowledge of MS Office.
• Ability to use multiple software programs
• Ability to manage multiple tasks and carry out instructions effectively.

Physical Requirements

Work is classified as sedentary in physical requirements. Requires the ability to lift/carry 1-5 pounds frequently, occasionally 10 pounds maximum.

Mental Requirements

Work requires high attention to detail and the ability to handle mentally stressful situations. The ability to maintain high level of sensitivity towards confidential information is also required.

Working/Environmental Conditions

Work environment consists of normal office or administrative working conditions. There may be exposure to communicable diseases. There will be limited exposure to ionizing radiation.

The above statements are intended to describe the general nature and level of work being performed by people  assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and  skills required of personnel so classified. All personnel may be required to perform duties outside of their normal  responsibilities from time to time, as needed.