Manager, Dynamics & Power Platform Development

This is a remote position.

$90,000 to $150,000 annually DOE

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers. 

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary:

The Dynamics and Power Platform Development Manager will lead a team of developers in delivering high-quality functionality through the Dynamics 365 platform. The role requires a deep understanding of Dynamics 365 core systems, including Field Service, Customer Service, Customer Insights, Marketing, Resource Scheduling Optimization, Intelligent Order Management, Sales, Omnichannel Chat, and IVR. The candidate should be proficient in managing Power Automate Cloud Flows and overseeing the integration of these systems to streamline business processes and enhance customer engagement.

Essential Duties and Responsibilities:

The essential duties and responsibilities listed below are a range of duties performed by the employee and are not intended to reflect all duties performed.

·        Lead and manage the Dynamics development team, ensuring timely delivery of projects and adherence to best practices.

·        Oversee the design, development, and implementation of solutions within Dynamics 365 and Power Platform.

·        Collaborate with cross-functional teams to align Dynamics 365 functionalities with business objectives.

·        Manage Power Automate Cloud Flows to automate processes and improve operational efficiency.

·        Ensure the stability and scalability of Dynamics implementations and integrations.

·        Provide technical guidance and mentorship to the development team.

·        Stay current with the latest updates and features within Dynamics 365 and Power Platform.

·        Drive continuous improvement initiatives and foster innovation within the team.

·        Ensure proper security practices are followed.

·        Must be available to work regular business hours Pacific Standard Time.

·        Must also be available to work on-call, evenings and weekends as needed.

·        Performs other duties as required to support the business and evolving organization.

Qualifications:

·        Bachelor’s degree in Computer Science, Information Technology, or related field preferred.

·        Proven experience managing a development team focused on Dynamics 365 and Power Platform.

·        Strong understanding of Dynamics 365 core systems mentioned above.

·        Expertise in Power Automate and cloud-based workflow management.

·        Excellent leadership, communication, and project management skills.

·        Ability to translate complex technical concepts into understandable terms for non-technical stakeholders.

·        Certifications in Dynamics 365 and Power Platform are highly desirable.

·        Experience with managing development and deployments through multiple environments using Azure Devops, Power Platform ALM.

·        Internet service provider or telecommunication industry experience is preferred.

Knowledge, Skills, and Abilities:

·        Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.

·        Ability to multi-task and collaborate effectively with other personnel to meet deadlines.

·        Strong verbal and written communication, attention to detail, and organizational skills.

·        Ability to work within critical deadlines.

·        Ability to adjust to rapidly changing priorities and schedules.

·        Ability to provide excellent customer service. 

Work Authorization:

Applicants must be currently authorized to work in the US for any employer.  Sponsorship is not available for this position.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.