Prompt Engineer

About Laivly

Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world’s biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, Laivly addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience.

About the role

We are seeking a skilled and adaptable Prompt Engineer with hands-on experience with large language models (LLMs) such as Open AI’s GPT, Meta’s LLaMA, and other advanced LLMs. In this role, you will design, test, and optimize prompts to ensure that our AI models meet the highest standards of performance and reliability. You will collaborate closely with cross-functional teams to understand our business needs and deliver accurate, efficient, and creative AI-powered solutions.

As Prompt Engineer, you will;

• Develop, iterate, and refine prompts to optimize LLM outputs, ensuring quality, relevance, and performance across various applications
• Utilize both quantitative and qualitative methodologies to assess LLM performance, identifying areas for improvement and implementing data-driven enhancements
• Collaborate with data scientists, software engineers, and product managers to understand project requirements, define model objectives, and deliver prompt-based solutions that meet diverse user needs
• Conduct experiments, A/B tests, and in-depth analysis to evaluate LLM responses, fine-tuning prompts and strategies to maximize accuracy and minimize errors
• Maintain a detailed knowledge of recent advancements in LLMs, contributing to the team’s understanding of best practices and emerging capabilities
• Apply creative and flexible thinking to troubleshoot complex prompt engineering challenges, adapting to different contexts and applications as needed

As Prompt Engineer, you have:

• Proven experience working with LLMs, including Open AI’s GPT, Meta’s LLaMA, or similar platforms
• Proficiency in the quantitative and qualitative evaluation of language model performance, with a strong analytical mindset and attention to detail
• Familiarity with tools and methods for prompt testing, prompt engineering best practices, and LLM optimization
• Excellent problem-solving skills with a creative approach to developing new prompt structures and formats
• Strong communication and collaboration skills, with the ability to work effectively in a team environment
• Background in machine learning, natural language processing, or a related field
• Coding skills in Python or other languages relevant to AI model manipulation and analysis
• A proactive approach to staying updated on advancements in LLMs, machine learning, and AI ethics

This role is remote and open to applicants within Canada.

Life at Laivly:

Laivly gives you the opportunity to collaborate and grow your career with a creative, diverse, and passionate team. We work hard and play often, with a flexible environment that works with you. A career at Laivly means being part of a fun-loving, dedicated team of creatives, risk takers and game changers. It’s about sharing your talent and imagination to develop innovative tech that’s revolutionizing the way top brands interact with the world. 

We’ve got a shared mission—and a Laivly future. Join us today!

Laivly provides Equal Employment Opportunities in accordance with all provincial and federal laws. Laivly is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

Laivly is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.