Operations Manager (OTC) - REF3559G

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

• Tracking the handling of VIP incidents, including escalations and adjusting priorities 
• Being a single point of contact towards Service Delivery Managers
• Updating the Operation Manual and the operation processes 
• Measuring and reporting operational SLAs
• Coordination of knowledge transfers and trainings related to the operations and maintenance of the public cloud platform
• Controlling the incident handling of Squads within OTC Operations and handling the related interfaces towards other units
• Measuring the efficiency of incident handling, performance of squads / individuals, tracking efficiency
• Preparation, coordination and evaluation of DR tests, fire drills 
• Coordinating the testing, introduction, usage and development of operation tools

Your profile

• Knowledge/Experience with operation
• Active English knowledge, good communication skills 
• Project management experience 
• Structured and reliable task execution 
• Analytic way of thinking 
• Proactive problem solving ability 
• Ability to handle high workload
• Ability to withstand stress
• Knowledge with Agile (operation)

Advantages:

• Experience with Cloud
• Experience in optimizing operational processes
• Team-management experience
• At least 1 year of Operation Manager experience
• At least 1 year of Service Delivery Manager experience
• ITIL Foundation certificate, and/or equivalent work experience
• Experience in agile IT operations

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.