End Date
Wednesday 04 December 2024Salary Range
£57,546 - £63,940We support flexible working – click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job ShareJob Description Summary
Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.Job Description
JOB TITLE: Product Owner - PEC Decisioning & Channel Integration
LOCATION(S): Bristol
SALARY: £57,546 - £63,940
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least
two days per week, or 40% of our time in the Bristol office.
About this opportunity
An exciting opportunity has arisen to join the Decisioning team at a pivotal time during our Platform transformation. Our mission is to deliver experiences that are uniquely tailored to each customer, recognising that no two people are the same. To achieve this, you will be helping to build a decisioning ecosystem that harnesses everything we know about our customers; leverages the latest machine learning and AI capabilities and draws upon the very best Next Best Action technologies to create truly stand-out personalised experiences.
Personalised Experiences and Communications (PEC) platform sits within the Consumer Relationships BU and plays a substantial role in supporting the achievement of the Group Personalisation strategy to be more relevant for customers.
As a Product Owner, you'll have the following accountabilities:
Supports development of Team OKRs and provides product performance and benefits realisation data.
Defines user-stories at Team level to meet customer needs.
Works with Customer Journey Manager to analyse user stories for customer journey improvement.
Provides input into overall Product vision and Product roadmap.
Prioritises, refines and manages Team Product backlog.
Work very closely with the Data and Insight & Content and Customer Experience labs within the platform to align on prioritisation, roadmaps and value delivery
Accountable for change governance and business readiness activities (e.g. training and comms, testing and readiness for implementation) NB: POs are accountable but activities to be delivered by the whole ‘team’.
Investigates incidents and develops contingency plan accountabilities.
Implements development frameworks for their area, coach and mentor others in the organisation.
Works with Integrators to ensure risks and dependencies are identified, managed, and interlocked where applicable
What you'll need
Product Delivery - Uses varied experience to plan and manage the budget and resources and optimise the delivery of great products that continuously create value to the users.
Customer Centricity - Promotes value of customer outcomes with team and peers and ensures work efforts achieve these. Anticipates customer’s needs and uses customer input and steer to present targeted, integrated, and outcome-focused solutions and opportunities.
Product Ownership - Takes ownership of a single backlog supporting simple tech changes to a product and being responsible for its success/failure. Leads work across the feature team. Uses experience to prioritise work and manage backlog. demonstrates a sufficient level of domain knowledge.
Specialism - Knowledge of data management, the basic principles of statistical modelling, and Next Best Action and/or communications technologies would be extremely advantageous
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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