Field Services Technician

Job Description:

The Field Services Technician will be based in Queensland, Australia. The Customer Service team’s goal is to facilitate a positive customer experience with Nextracker. The Field Services Technician ensures that Nextracker’s product and continuing support exceeds customer expectations and is of the highest quality possible, developing customer loyalty by optimizing the product to the customer’s needs and providing great technical support services. Watch “Culture is our Passion” to learn more about us.

We are looking for someone who demonstrates:

• Passionate drive to innovate and create
• Integrity to the core
• Enthusiastic customer focus
• Consistent interactive teamwork
• Desire for continuous improvement and top performance

Here is a glimpse of what you’ll do:

• Test and commission Nextracker products.
• Provide tracker control system expertise to deliver site upgrades, diagnostic troubleshooting, as well as repairs and maintenance to Nextracker tracking systems and associated technology.
• Manage delivery of commissioning activities including completion of all testing
• and quality documentation.
• Provide technical support for Nextracker customers worldwide, ensuring a best in- class customer experience and providing product and systems expertise to maximize customer value.
• Play a key role in third party qualification for O&M providers.
• Support product development, sales, and marketing as requested.
• Manage field testing of prototype and beta product lines.
• Uphold Nextracker’s professional reputation and liaise with clients regarding remediation activities and warranty conditions.
• Be an internal customer advocate within Nextracker.
• Champion safe work practices and participate in reporting of incidents and potential areas of improvement.

Here is some of what you’ll need (required)

• Bachelor’s Degree in relevant field and/or equivalent experience required.
• A good understanding of Australian WHS regulations, especially regarding the construction industry.
• Knowledge of industry standard safe systems of work and experience with use of JSA and SWMS documents.
• Good interpersonal/customer management service skills.
• Excellent verbal and written communication skills.
• Strong self-starter with ability to work both independently and as part of a team.
• Experience with remote access and VPN technologies.
• Strong knowledge of wireless technologies.
• Strong knowledge and experience with Ethernet networks and IP enabled devices
• Strong Troubleshooting and problem-solving abilities.
• Proficient in the use of standard business systems (Word, Excel, PowerPoint, outlook etc.)
• Proficient in the safe use of hand tools (Laser levels, torque wrenches, grease guns, Battery drills, air compressors etc.)
• Able to carry a $2000 balance at a time on personal debit/credit card for travel expenses (Reimbursable)
• Be available for up to 100% travel.
• Be a current resident of Australia.

Here are a few of our preferred experiences

• Electrical qualification & experience preferred but not essential.
• Passion for solar or renewable energy.
• Strong knowledge of PV technology and its applications.
• Hands-on experience with photovoltaic tracking solar systems a plus.

At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.

For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.

Culture is our Passion