Career Opportunities: Technical Solutions Specialist (150846)

The position of Technical Solutions Specialist will be based Remote!

Summary
The Technical Solutions Specialist is responsible for providing expert knowledge of electrical systems, including both low-voltage and high-voltage applications. This role requires a strong understanding of lighting technologies, the ability to communicate complex technical information in layman’s terms, and a proactive approach to identifying and implementing lighting retrofits and repairs.

What You’ll Do

• Technical Expertise: Utilize in-depth knowledge of lighting systems, switchgear, and site lighting to assess customer needs and provide tailored solutions.
• Communication: Effectively communicate technical information to clients and team members in an easily understandable manner, ensuring clarity and comprehension.
• Solution Development: Design and propose lighting retrofit solutions that enhance energy efficiency, improve performance, and meet regulatory standards.
• Customer Support: Build and maintain strong relationships with clients, providing ongoing support and guidance on lighting solutions and best practices.
• Training and Education: Offer training sessions and workshops for clients and team members on lighting technologies, energy efficiency, and maintenance practices.
• Documentation: Maintain accurate reports of site assessments, proposals, and service reports to ensure effective project management and follow-up.

Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You’ll Need

• Bachelor's Degree or Equivalent    
• 5+ years Construction Management
• Experience with relevant reporting tools and software to streamline documentation processes. Proficient with Microsoft Suite products including Excel, Word, and Teams.

Knowledge, Skills & Abilities

• Proficient understanding of electrical systems, including both low voltage and high voltage applications.
• Knowledge of both commercial and industrial setups for lighting circuitry.
• Ability to diagnose issues in electrical systems and lighting circuits effectively.
• Skilled in interpreting troubleshooting results and identifying potential solutions.
• Effective communication skills to convey technical information and solutions to customers clearly and effectively.
• Competent in creating comprehensive and accurate reports based on field data collected from contractors.
• Ability to analyze data and present findings in a clear, organized manner.
• Knowledgeable in the differences and applications of low voltage, high voltage systems as well Driver and Ballast power supply. 
• Awareness of safety protocols and regulations associated with both voltage types.

Working Conditions and Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Environment

• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold    None
• Exposed to electrical hazards; risk of electrical shock    None
• Handles or works with potentially dangerous equipment    None
• Travels to offsite locations    None

Physical Demands

• Sit: Must be able to remain in a stationary position    Constantly – at least 51%
• Walk: Must be able to move about inside/outside office or work location    Frequently – 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery    Constantly – at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet    Frequently – 21% to 50%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment    Frequently – 21% to 50%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions    Constantly – at least 51%

Weight and Force:

• Up to 10 pounds    Frequently – 21% to 50%
• Up to 25 pounds    Frequently – 21% to 50%
• Up to 50 pounds    Frequently – 21% to 50%

“Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.”