Strategic Relationship Manager | Melbourne
At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
The primary purpose of this role is to deliver strategic relationship management and technical support to our Allianz repair network to achieve competitive repair cost results and market leading customer service outcomes.
You'll be responsible for:
- Take a leading role in managing the performance of smash repair facilities to obtain cost effective performance outcomes.
- Identify market and industry trends, understanding and anticipating customer needs through business relationships and competitor analysis.
- Evaluate and apply strategies to improve repairer performance using repair cost benchmarking, scorecards, and other reporting capabilities.
- Utilise 5-star survey reporting, complaints, and other feedback to identify and apply opportunities for improved customer service.
- Deliver onboarding of new smash repair facilities and support offboarding of smash repair facilities not meeting required performance standards.
About you:
- Trade qualification and significant post apprenticeship experience in their profession as a panel beater, spray painter, motor mechanic or significant experience as a Motor Insurance Assessor.
- A valid driver’s licence for the related state or territory.
- Current and practical knowledge in the Smash Repair industry with a broad understanding of different repair techniques, materials, finishes, equipment and required repair standards and a sound understanding of the Motor Vehicle Insurer and Repair Industry Code of Conduct.
- Adept at proactively building and maintaining professional relationships and networks to enhance industry positioning and drive business performance outcomes.
- Ability to identify potential issues, evaluate information, exercise judgement, and deliver effective customer focussed solutions.
- Proven ability to collaborate, navigate complexity and ambiguity and provide pragmatic commercial solutions to meet stakeholder expectations.
What's on offer:
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 0,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
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