Isos Technology is seeking an energetic and personable professional to join our team. The ideal candidate will be a collaborative team player who excels in building relationships within and outside the organization. This self-starter values team input and actively contributes to team success.
As a License Specialist at Isos Technology, you will ensure the smooth operation of our licensing process, directly impacting revenue and contributing to company growth. Working closely with the sales team, you’ll create, evaluate, and optimize license quotes for Atlassian and NetSuite products. You’ll also collaborate with the Customer Success Manager on renewals, license administration, reporting, and updates, supporting a seamless licensing experience for our clients and team.
Isos Technology is one of the largest Platinum/Enterprise Atlassian Solution Partners in the US. Headquartered in Tempe, AZ, with offices across the US, including Washington, D.C., we collaborate with some of the world’s largest companies to implement Atlassian tools. We pride ourselves on our people and a culture that is fun, challenging, and rewarding.
Responsibilities
Support volume licensing agreements ensuring processes, procedures and training associated with new software agreements are effectively articulated to the team
Support Customer Success Managers and Business Development Managers in the maintenance and management of volume licensing agreements
Administer and communicate program details for the software license agreement process
Manage license quoting and renewal processes, including creating quotes in vendor systems and Isos's records (NetSuite), distributing to sales reps for client review, processing purchase orders, and ensuring timely delivery of license keys
Document and process client purchase orders within Confluence account structures, completing order fulfillment in Confluence (Sales Space) and Jira (Atlassian Consulting Project)
Utilize Confluence for documenting new opportunities, creating license quotes and renewals, and completing the order fulfillment process in Sales Space
Generate licensing quotes in NetSuite, ensuring timely responses and compliance with client specifications and pricing guidelines. Process purchase orders and invoices for software licensing, maintain accurate records, and support efficient billing and payment workflows
Continually improve your overall knowledge of Isos Technology's products and services to assure a well-rounded knowledge of all areas of operation including assigned training and certifications as requested by management
Provide technical licensing support for all customers
Gather requests and suggestions for system enhancements and changes
Partner with Program Managers and Customer Success Managers to ensure the consistent use of best practices
Support with creation and delivery of comprehensive monthly reports on licensing metrics, providing insights to support data-driven decision-making across teams
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