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Product Specialist

Remote:

Full Remote

Contract:

Full time

Work from:

United States

Offer summary

Qualifications:

Bachelor's degree in a related field or equivalent work experience., Strong technical background in SaaS and cloud services., Excellent project management and analytical skills., Familiarity with AI technologies is a plus..

Key responsabilities:

Configure and set up SaaS instances based on client requirements.
Manage multiple projects and maintain timelines.
Act as a consultant to clients for optimal configurations.
Collaborate with overseas teams and handle data entry tasks.
Maintain documentation of setup processes and customer interactions.

Level AI Scaleup https://thelevel.ai/

51 - 200 Employees

See more Level AI offers

Job description

Level AI is a leading provider of cutting-edge SaaS solutions, specializing in artificial intelligence software for the modern Contact Center. We are seeking a highly motivated and versatile SaaS Instance Setup Coordinator to join our team remotely from overseas. In this role, you will play a crucial part in ensuring the successful setup and deployment of prospect and customer SaaS instances, acting as a bridge between technical implementation and customer satisfaction. If you're a proactive individual with strong technical acumen, project management skills, and a knack for client interactions, we want to hear from you.

Key Responsibilities:

SaaS Instance Deployment: be a part of the team that helps configure and set up prospect and customer SaaS instances based on client's unique requirements.

Ongoing project & task management. Manage multiple instance setup projects concurrently, from initial request to final deployment. Create and maintain project timelines, ensuring all tasks are completed on schedule.

Consultative Approach: Act as a consultant to prospects and customers, understanding their unique requirements, and recommending optimal configurations and features to meet their needs.

Overseas Team Collaboration: Work closely with our overseas development and support teams, facilitating clear communication and ensuring that instance setup aligns with customer expectations.

Project Management: Manage multiple instance setup projects concurrently, from initial request to final deployment. Create and maintain project timelines, ensuring all tasks are completed on schedule.

Data Entry and Analytics: Handle data entry tasks related to customer and prospect information, ensuring data accuracy. Use analytics tools to gather insights on instance performance and provide recommendations for improvement.

AI Familiarity: Develop a strong understanding of our intent-based artificial intelligence and other AI technologies to effectively communicate its capabilities and benefits to customers.

Documentation: Maintain detailed documentation of instance setup processes, configurations, and customer interactions to ensure consistency and knowledge sharing within the team.

Overseas Team Collaboration: Work Eastern Timezone hours with our overseas client and support teams, facilitating clear communication and ensuring that instance setup aligns with client expectations.

Qualifications:

Bachelor's degree in a related field or equivalent work experience.

Strong technical background with a good understanding of SaaS platforms and cloud services.

Excellent project management skills with the ability to juggle multiple projects simultaneously.

Strong data entry and analytical skills.

Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.

Familiarity with intent-based and generative artificial intelligence is a plus.

Exceptional organizational and problem-solving skills.

Strong communication skills in English (both written and verbal).

Comfortable working remotely and across different time zones.(eastern hours)

To learn more visit : https://thelevel.ai/

Funding : https://www.crunchbase.com/organization/level-ai