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Senior Fleet Operations Engineer (NY or MI)

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

New York (USA), United States

Offer summary

Qualifications:

5+ years of experience with electromechanical systems, Strong technical background in robotics, Proficient in Linux OS and scripting, Excellent oral and written English skills.

Key responsabilities:

Perform maintenance, repairs, and upgrades on robots
Provide remote support to customers and technicians

Simbe

51 - 200 Employees

See more Simbe offers

Job description

The Senior Fleet Operations Engineer plays a crucial role in ensuring the optimal performance and reliability of robotic units deployed at customer locations. This role requires electromechanical troubleshooting, repair, maintenance and upgrades of robotic hardware both remotely and physically at customer sites. It also requires software and communication skills to remotely monitor, troubleshoot, and validate changes to the systems. The ideal candidate will have a strong technical background in electromechanical systems, software systems, and experience working with robotics in various

Primary Responsibilities

Travel to customer stores and perform physical robot hardware maintenance, repairs, and upgrades / retrofits on robots

Support via phone and remote login to robots of 3rd party technicians performing work on robots

Alert escalation support of robot issues via remote login to robots

Contact customer stores to request help addressing issues with robots

Remote support on 50% of weekend days

Local travel within a 90 minute drive, up to 50% of time

Domestic travel up to 10% of time

Require Skills and Qualifications

5+ years assembly or repair of complex electromechanical systems

Troubleshooting video, networking, and computer systems

Power user of web based live control tools

Linux OS command line interface and shell scripting

Strong English oral and written communication tools

Ability to communicate effectively using collaborative messaging tools

Additional Requirements

Adaptability and Initiative: Ability to work independently in the field, adapt to new technical challenges, and proactively identify solutions to recurring issues

Customer Focus: Dedication to delivering high-quality service, maintaining professionalism in customer interactions, and upholding the company's reputation for reliability

Physical Requirements: Must be capable of lifting equipment, bending, and performing repairs in various physical environments.

Located in greater New York City area or Michigan

At Simbe, you will be at the forefront of retail innovation, working with cutting-edge AI and robotics technologies to transform retail operations. Our culture is dynamic, inclusive, and driven by a passion for improving the way retailers operate and serve their customers. Join us to be a part of a team that is not only reshaping the future of retail but also offering immense value to our clients worldwide.

Simbe Values: R. E. T. A. I. L.

Result Driven - We are customer-centric and results-driven. We strive to create immense value for our team, partners, customers, and investors.

Empathetic - We are sensitive and mindful. We support each other in challenging times, both professionally and personally.

Transparent - We highly value open communication internally, and with our partners and customers. We are receptive to feedback.

Agile - We are agile and always eager to learn. We quickly adapt to changes and customer needs.

Innovative - We are bold and innovative, with an intense focus on product design and user experience.

Leaders - We strive for excellence. We are accountable, the best at what we do, and leaders in our field.