PRODUCT SPECIALIST

Job Title: Product Development Specialist
Department: Performance & Innovation
Reports to: Michael Guidotti, Chief Performance Officer
FLSA Status: Non-Exempt
Prepared By: Human Resources
Prepared Date: November 25, 2024
Management Approval: Chief Performance Officer

Location: Remote or local (Roseville, CA)

Compensation: $55,000 - $65,000 per year, based on experience.

Summary: The Production Specialist is responsible for managing and tracking all tasks, requests and information associated with all APM serviced wholesale lenders.

Essential Duties & Responsibilities:
• Manage and track all incoming Wholesale requests
• Research like products and educate requesting branches on options to limit additional wholesale lenders
• Process broker applications, gathering documents
• Identify trends of branches being added to existing wholesale lenders
• Generate monthly trend & analysis reporting based on brokered volume
• Manage, process, and communicate annual renewal outcomes for existing lender that we recertify with
• Manage and update all wholesale lender related information on the HUB to ensure branches have updated lender and contact information
• Maintain niche product matrix for all approved wholesale lenders
• Run OB pricing on any brokered loan entered into Encompass (alert will be sent) to identify the cost to keep that loan in house and present options to the LO & Branch Manager
• Maintain Smartsheet to identify each scenario run and develop trends on lender pricing
• Assist with pricing scenarios for Save A Deal loans and assist with the incoming requests

• Maintain, coordinate and update training material for all approved Wholesale Lenders on the HUB

Supervisory Responsibilities: None

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Superior analytical, evaluative, and problem solving. Identifies and resolve problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Interpersonal Skills – Proven leadership ability. Ability to set and manage priorities judiciously Maintains confidentiality; keeps emotions under control.

Oral Communication – Ability to present ideas in business friendly and user-friendly language. Speaks clearly and persuasively in positive or negative situations; listens and gets
clarification; responds well to questions; participates in meetings.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.

Teamwork – Ability to motivate in a team-oriented, collaborative environment. Contributes to building a positive team spirit.

Attendance/Punctuality – Is consistently at work and on time, ensures work responsibilities are covered when absent.

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; complete tasks on time or notifies appropriate person with an alternate plan.

Initiative – Exceptionally self-motivated and directed. Volunteers readily; undertakes self-development activities; seeks increased
responsibilities.

Innovation – Displays original thinking and creativity; generates suggestions for improving work.

Education & Experience: High School Diploma or equivalent Minimum 2-years mortgage industry experience. Secondary marketing, pricing knowledge a plus

Skills:

Language Skills: Ability to read and interpret documents and writes routine correspondence. Ability to speak effectively with customers/vendors or other employees.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in
standardized situation.

Computer Skills: Sound working knowledge of computer and office software operations and systems.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to walk and stoop.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. The noise level and temperature in the work environment is usually moderate.