Amazon Operations Specialist

The main goal of the Amazon Operations Specialist is to support the Amazon Channel Manager, specifically in regard to the creation, processing, and tracking of Amazon stocking shipments around the globe, as well as keeping our Amazon accounts in good health. To be successful in this role, you should be well-organized and able to understand the order fulfillment cycle, as well as turn data into information, information into insight, and insight into business decisions. Our ideal candidate is an extrovert who can work with minimal supervision, has great critical thinking skills, and is a problem solver.

Responsibilities

• Create, track, and monitor all Amazon stocking shipments
  
• Manage all important documentation, such as advanced shipping notices, pick slips, shipping labels, BOLs, etc.
  
• Resolve issues regarding shipped orders
  
• Handle shipment receiving and reconcile shipment discrepancies
  
• Act on negative feedback in our Amazon Seller Account
  
• Answer customer queries directed through the Amazon account
  
• Run weekly reports and ad-hoc reporting when requested
  
• Proactively monitor and fix minor issues with listings
  
• Collate and upload data sets to the Amazon account
  
• Utilize 3rd-party account monitoring software
  
• Work with management to prioritize business and information needs
  
• Locate and define new process improvement opportunities
  
• Perform special tasks as needed
  

Requirements

• BS degree in Business Administration, Supply Chain, Logistics, or a related field
  
• At least 3 years of exposure to International Logistics, Shipping, and/or Warehouse Management industries
  
• Proven related work experience as a Logistics Administrator, Warehouse Administrator, or in a similar role
  
• Experienced with Amazon fulfillment
  
• Experienced in working with or at a Third-party Logistics (3PL) provider
  
• Computer savvy; must be proficient in MS Excel
  
• Working knowledge of logistics software (ERP) and/or transport management systems; preferably Netsuite
  
• Hands-on experience in Electronic Data Interchange (EDI) and preparing shipping documents (e.g., purchase orders, invoices, and shipment notices) is highly desirable
  
• Data processing experience preferred
  
• Basic accounting knowledge is desirable
  
• Excellent English communication skills, both written and verbal
  
• Must be professional, friendly, hardworking, organized, detail-oriented, and able to independently problem-solve
  
• Keen eye for detail
  
• Ability to notice patterns and errors in patterns
  
• Must have Fiber Optic internet with at least 25 Mbps bandwidth
  
• Must have a backup desktop or laptop with the latest OS
  
• Must be able to work from 12 AM - 9 AM
  

Benefits