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Customer Service Intern

extra holidays - extra parental leave - fully flexible - 4 day week

Remote:

Hybrid

Contract:

Internships

Experience:

Entry-level / graduate

Work from:

Bogota (CO)

Offer summary

Qualifications:

Currently pursuing a degree in Biomedical Engineering or related field, Graduation date must be July 2025 or later, Intermediate proficiency in English, both written and spoken, Strong Excel skills including data analysis.

Key responsabilities:

Monitor and analyze KPI metrics
Provide support to streamline administrative processes

Philips XLarge https://www.philips.com/a-w/about.html

10001 Employees

See more Philips offers

Job description

Job Title

Customer Service Intern

Job Description

Job title:
Customer Service Intern

Your role:

Monitor and Analyze KPI Metrics: Ensure service performance meets established standards through detailed reporting and analysis.
Back-office Operations Management: Provide critical support to streamline administrative processes and enhance team efficiency.
Proactive Follow-Up Coordination: Maintain continuity across tasks, ensuring timely updates and effective resolution of issues.
Customer Satisfaction Enhancement: Track and improve Net Promoter Score (NPS) through actionable feedback and service adjustments.

You're the right fit if:

Are currently pursuing a degree in Biomedical Engineering or a related field. your graduation date must be July 2025 or later.
Possess intermediate proficiency in English, both written and spoken.
Demonstrate strong Excel skills, including data analysis and reporting.
Excel in communication, showcasing clarity, professionalism, and collaboration abilities.

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.